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sweetpersian

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22 years ago

S

sweetpersian

25 Posts

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4920

February 13th, 2005 13:00

Backup Dell-Installed Programs

I get this message periodically that says: 
   The feature you are trying to use is on a CD-Rom or other removable disk that is not available.  Insert the Backup Dell-Installed Programs disk and click ok. 
    Once I do that then I can run the affected program (which is usually the automated scan for the beta version of MS or the program Spyblaster).  I also find this message surfaces after a shutdown by CleanUp.
   The message also says to verify or try to find the installation package DellBckp.msi in a folder from which you can install the product Backup Dell-installed program. 
   I searched for C:\WINNT\System32\DellBckp.msi and the search comes up empty.   I also checked the Add/Remove Programs and have the following entries:
    Backup Dell-Installed Programs 1.48MB
    Dell Solution Center 1.56MB
    Dell Support Introduction  912KB
    Dell Touch 1.73MB
Can someone shed some light here?  I contacted Dell Chat but lost connectivity three times.  Thanks.
  
  • M

    Majestic

    2 Intern

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    9371 Posts

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    Posted February 14th, 2005 10:00

    Sounds like the problem is related to the operating system rather than the BIOS.  Try posting in the appropriate Software - Windows forum here as that would be the best venue in which to get an answer.  Don't be surprised by time you read this if the Dell Moderator hasn't "moved" your posting already to that forum.  

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