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m0cka

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19 years ago

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m0cka

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January 3rd, 2008 18:00

Bluescreen - Bad_Pool_Head

Im sorry if I posted this in wrong section. Well, on my old Dell Dimension 4600 I installed Daemon-Tools Pro Advanced and used it to mount an image file I had created myself. I mounted it in IDE. Suddenly, I got a bluescreen which said; Bad_Pool_Head STOP code: 0x00000019 Starting to dump physical memory. This bluescreen ocurred at once, each time I entered windows after booting the computer. So I tried to start it in safe-mode and since i suspected the Daemon-Tools software was the source of the problem, I uninstalled it. But that did not solve the problem, and the bluescreen is still coming up each time I enter windows. Anyone have any ideas about what I shall do?
  • RoHe

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    Posted January 4th, 2008 00:00

    Try running a System Restore in Safe Mode. Use last date available before you originally installed this software. Read this:

    http://support.microsoft.com/kb/304449

    Ron
  • m0cka

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    Posted January 4th, 2008 21:00

    Thank you so much! It worked out. But I found out that it wasn't the Daemon-Tools which caused the problem, it was the Windows Update! (I updated Windows and then the same problem happened again)
  • RoHe

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    Posted January 4th, 2008 22:00

    Glad you've identified the problem.

    Which update is causing it? If a bunch of updates are needed, manually download them to your desktop and install one at a time. Reboot between each install. If first one is ok after rebooting, manually set a new restore point and then install the next update; reboot and set another restore point, etc. That way if something goes wrong again, you can use the last restore point still have the updates installed. Skip the bum one and get everything else updated, then we can try to figure out what's wrong with that last one.

    Ron