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dwrighty.uk
1 Rookie
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3 Posts
1
25739
July 1st, 2020 14:00
Dell D6000 / Windows 10 DisplayLink drivers crashing (user mode)
Hi
Since the Windows 10 May update, DisplayLink drivers are crashing 4-5 times a day. This is logged in Event Viewer.
DisplayLink drivers are up to date and both of monitors fail and aren’t seen by Windows.
I’m using the dock with my ThinkPad X1 Extreme Gen2 and Lenovo ThinkVision monitors. The only way to make everything work again is to restart my laptop and unplug the dock for ten seconds.
Event Viewer shows critical errors with the drivers failing in UserMode.
There also seems to be a link with Microsoft Teams and being in a meeting.
I can’t pinpoint if it’s
- The DisplayLink drivers
- Windows 10
- The dock itself
- My laptop
Any help would be greatly appreciated!
D
21612
1
Posted July 2nd, 2020 01:00
UPDATE: There is also a critical error for the dock itself:
"The device Dell Universal Dock D6000 (location 0008.0000.0000.004.001.000.000.000.000) is offline due to a user-mode driver crash. Windows will attempt to restart the device 2 more times. Please contact the device manufacturer for more information about this problem."
Source: DriverFrameworks-UserMode
Event ID: 10111
Task category: User-mode Driver problems.
21539
1
Posted July 17th, 2020 01:00
I also experience this problem about 15-20 times a day and it's extremely annoying. It causes my desktop to freeze and become unresponsive while windows resets drivers.
21529
0
Posted July 17th, 2020 14:00
I’ve given up on the dock, it was impacting my work (training sessions). I’ve since purchased a CalDigit dock and has been rock-solid since day 1. I’ve been lucky enough to get a refund on my Dell dock.
I’m pretty sure it’s related to the Windows 10 May 2020 Update.
21482
0
Posted July 23rd, 2020 07:00
I too have been having this occur and it is ramping up frequency. I have updated DisplayLink driver, BIOS, ThunderBolt firmware, all Intel Chipset driver and would simply get an error showing in the Eventlog pointing to the dock (Intel USB 3,1 eXtensible Host Controller 1.10) which now show a current driver. I modified the Power Management for the device (disabled it) and saw errors fill up in event viewer, but no drop (initially). Eventually it did and the gave the critical warning that has led me here (got it a few other times prior to updates). Since I can't get rid of the DisplayLink software, what do we do?
20688
0
Posted November 12th, 2020 07:00
Hi.
I have the same problem 1-2 times per day.
My setup is:
Dell Inspiron 7550 Notebook
Dell D6000 Dock
- 2x 4K monitors
- Logitech keyboard and mouse (unifying receiver)
- speakers
Any solution would by appreciated.
20657
0
Posted November 16th, 2020 09:00
I am also having this issue after the latest Windows 10 Pro 64 bit OS build 19041.630 version 2004 with the Feature Experience Pack 120.2212.31.0.
However I must admit I have had issues with the D6000 dock continuously since the initial purchase - loosing video sync, fuzzed shifted image display on multiple monitors, randomly intermittently disabling various physical monitors, ethernet, audio and USB ports requiring a power cycle reset.
I am up to the latest flash available for the D6000, latest BIOS for my 2-in-1 7786 that will actually load (bios 1.8.0.1 load hangs without completing or status no matter how I try to load it - direct, through support assist, and I have not found the binary to load it through the BIOS session).
I am not real happy that there have been no solutions from tech support on the D6000 issues that so many people still have open issues, it must be a DGAS for Dell Customers.
20078
0
Posted January 21st, 2021 10:00
Follow the instructions found below =
Dell USB-C and Thunderbolt Docks (WD15, TB16, TB18DC, WD19, WD19TB, WD19DC, D6000) - BIOS Settings and Driver Installation for Troubleshooting
DELL-Chris M (old account)
#IWork4Dell
18932
0
Posted April 25th, 2021 08:00
Read this thread.
instant resolution for me
1490
0
Posted May 8th, 2021 12:00
Thank you - Thank you - Thank you!
This has finally solved the D6000 display issue that I have been working on for weeks.
Marcus-SWE
3 Posts
18448
5
Posted May 4th, 2021 02:00
I had the exact same problem.
My XPS 13 9310 + Dell Universal Dock D6000 was working fine with two monitors connected.
Then the 18:th of April 2021. Crash *flickering *only cursor on black screen.
I tried everything and finally found the solution.
Do not bother reinstalling, update or uninstalling any drivers. Do not bother reinstall the BIOS. Do not bother opening the Device Manager. Do not uninstall any programs. Do not change settings in the Power Manager. DO NOT factory reset.
All of the above will just be a waste of time and will not work.
The problem is with the new DisplayLink driver that updates automatically in Windows Update. Hopefully they will fix it soon - so please report the problem to Dell or DisplayLink.
SOLUTION:
1. Make sure your dock is disconnected.
2. Select Start > Settings > Update & Security > Windows Update . And pause Windows Update for as long as possible.
3. Run the DisplayLink Installation Cleaner (9.1.1462) and restart your computer: https://www.displaylink.com/downloads/file?d=64
4. Install DisplayLink Driver for Dell Version R9.1M2, A02-00: https://www.dell.com/support/home/drivers/driversdetails?driverid=55x11
5: Connect your D6000 to your XPS.