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Shelleymky
26 Posts
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March 22nd, 2004 12:00
Internet Explorer 6 in Win XP
Two issues, both of which I believe are related to Windows XP:
1. I am an AOL subscriber, but I use IE 6 frequently. I recently had some computer problems, and now IE 6 shows up in my "Add/Remove Programs" list simply as "Internet Explorer Q831167", and on the start menu and on the desktop, there is no shortcut to IE 6 now, but there used to be one. I have downloaded the ie6setup.exe and tried to install it. It goes through the install process, but at the end, it tells me that the program "has not been approved by Microsoft and will not install". What is that about? It's a Microsoft Program and downloaded from their site!
I have downloaded and installed all Windows updates. I am using Windows XP Professional.
Every time I think I have a handle on this computer business, I am fooled again! I want my IE 6 back.
Any and all help will be appreciated! Thank you!
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Posted March 22nd, 2004 14:00
Shelleymky,
The listing you see in Add/Remove Programs is for a hot fix to IE, not IE itself. Do not uninstall that. It is impossible to inadvertently remove Internet Explorer from a Windows XP system. Spyware may have caused the shortcuts to disappear, although I have not heard of that happening.
Do a search for iexplore.exe. It should be present in C:\Program Files\Internet Explorer. If it is, right-click it and select Send to|Desktop (create shortcut). That will restore the shortcut icon to your desktop.
If for some reason the file is not present on your computer, you can reinstall it from the Windows XP Reinstallation CD by using the procedure given here.
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Posted March 22nd, 2004 16:00
Thank you, Denny! I found the file, although not in the directory you specified. But I moved a shortcut to my desktop and it worked. I so appreciate your help!
Do me a great favor and help me with another issue shown under this forum with subject: Windows Installer Problem, posted earlier today. Thanks.
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Posted March 23rd, 2004 03:00
I also have Windows XP Professional and AOL 9.0. I just got through doing a complete clean install because of loosing my IE and I have IE 6.
I think that I may be having the same problem I had before because I can not edit my homepage in AOL and they said my IE may be damaged (AGAIN) When I go into Add/Remove Programs my IE says this:
Internet Explorer Q832894
I don't know what to do but if someone can help me, I sure would appreciate it. I seem to have lots of problems off and on. I need to go to computer school...haha..
Bonnie
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Posted March 23rd, 2004 04:00
bpaulk4398,
You do not have to do a clean install to correct IE problems. You can reinstall IE using the procedure here.
If the "they" who said IE may be damaged is AOL tech support I suspect they may be the ones who recommended reinstalling XP to correct the problem the first time. In the long run you will have fewer problems if you dump AOL and find a real ISP (personal opinion).
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Posted March 23rd, 2004 04:00
Thank you Denny. Now I am really believing you about AOL...I never had such problems until I got my new computer with XP and then I got AOL.9.0. AOL will not admit they cause problems but I know they do, especially this 9.0 version.
Before I do this, are you certain that I need to re-install IE. What does the IE in my Add/Remove Programs mean....Internet Explorer Q832894
Thank you again for your help:
Bonnie
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Posted March 23rd, 2004 05:00
Denny:
When I went to run the ie_setup.vbs, My McAfee popped up a window, Suspicious Script Stopped! Said the script is attempting to call the RegWrite method within the IWshShell3 object. I can click stop to stop it, allow to let it continue or Cancel to execute only the current method. What do you suggest that I do?
Waiting your response...
Thank you:
Bonnie
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Posted March 23rd, 2004 13:00
bpaulk4398,
McAfee is doing its job. The script on the site I linked to is quite safe so you can tell McAfee that it should allow the script to run. You will get a similar warning each time you attempt to run a script (a file with the extension .vbs). As long as the script is one which you wish to run and know is safe, you can grant permission.
For the Q832894 entry in Add/Remove Programs, you can uninstall it. After you reinstall Internet Explorer you will need to visit the Windows Update site for critical updates. The site will detect that you need that update and allow you to reinstall it to apply the patches needed for Internet Explorer.
Message Edited by Denny Denham on 03-23-2004 07:36 AM
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Posted March 23rd, 2004 18:00
Denny: I tried the start, run method also and it wouldn't do it. I may not type it just right but I copied what you typed. Please understand I am not a computer smart person. I appologize for that and I do appreciate your help, I still need it....HELP....lol...
Bonnie
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Posted March 23rd, 2004 18:00
Denny: I clicked the second option you gave me because you said some people have a problem with the first. after I clicked yes to re install IE and Outlook it asked me to type a location where the file is, it also said to use my installation CD for SP1....I don't know what to type for where the file is ?????
Please help:
Bonnie
BBlackie
426 Posts
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Posted March 22nd, 2004 13:00
It might be that you are trying to install the 64-bit edition of IE. That would certainly yield such a message.