UNSOLVED
January Update KB943899
Hello
I've identified this update KB943899 in the January Vista updates as the source of a bluescreen. After first installing updates the normal way from Windows Update the computer restarts but never gets more than half way down on the progress bar on startup before a bluescreen appears briefly and the computer shuts down. Trying Safe Mode, Last Known Good Configuration, Repair (with Vista media) etc. doesn't solve anything. The computer starts, bluescreens and restarts. Today I formatted the C drive and reinstalled. Updating Vista I installed all the 2007 updates and it went very good. Then I tried to install the January 2008 updates one by one and found out that KB943899 is the reason. Anyone have experienced witht the same problem?
I've a XPS M1330
I've seen elsewhere in this forum that someone had problems with KB943411, but this is not a problem for me.
- That article says this is a Hotfix or Recommended Update, not a critical update. I would skip it for now if it caused problems. Although I have to add I found that this hotfix actually might have solve some problems I had been having and works fine on my computer.
GioAguilar
2 Intern
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1882 Posts
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Posted January 11th, 2008 14:00
Information about this update:I remember a diferent problem installing some updates and getting bluescreens when comodo is installed, but I can't remember...ae38cb5bb8b0410
1145 Posts
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Posted January 11th, 2008 16:00
They are (2) previously released Vista Performance and Reliability updates the Microsoft is pushing out via Windows Update.- None of the changes list are for the Vostros 1400. I have not seen any further information on why this update crashes my system.Anyone have any new data?Edit:What I should have said is that my system already had the Matrix Storage Manager 152400 installed and 154198 is for a different system.I downloaded and installed all driver updates listed for a Vostros 1400. Installed the update and got a blue screen halt again.Mike
Message Edited by MikeV99 on 01-26-2008 07:00 PM - I submitted an email support request to Microsoft. I am not heard back from them.You may wish to submit one as well (email is free):MikeI added a correction before I saw the edit button. Usehttps://support.microsoft.com/oas/default.aspx?gprid=6527
as the support url.
Message Edited by MikeV99 on 01-27-2008 04:56 PM - Opps,That url should beThat one is free.MikeEditThe response I received from Microsoft:I'd like to explain that the update KB943899 will update Ntoskrnl.exe. It is a core component called when Windows starts to run. Our issue can occur if OEM built-in software component affects the update installation so that Ntoskrnl.exe is not updated correctly.
Since this update will cause the unexpected system issue and many daily tasks rely on the computer, I suggest that we hide this update to workaround now.
Message Edited by MikeV99 on 01-28-2008 09:09 AM
upsPaul
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Posted January 11th, 2008 13:00
Message Edited by upsPaul on 01-11-2008 11:26 AM