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EriePAUser

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22 years ago

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EriePAUser

29 Posts

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15834

February 13th, 2005 00:00

KB891711

Dimension 8200, with BIOS A09.  WIN XP with NO SP2.
 
Whenever auto update tries to install this hotfix (KB891711), the progress bar stalls.  Auto update downloaded it again and it stalled the second time, too.  The second time I let it go Thursday night, left the PC on and it was still "stalled" Sat morning.  The PC does not lock up and I can get online and use any application.  Task manager says its running - not "unresponding".
 
I've run SpyBot, Adaware, a full Norton's anti-virus scan, deleted old files, defrag....
 
I've tried the Microsoft web site but didn't ahve any luck finding an answer.
 
1)  What does this fix do / What does it affect?
 
2) Is this fix included in SP2?  SP2 does the same thing to me.  I'm wondering if it gets hung up at the same point?
  • Augie65

    1 Rookie

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    Posted February 13th, 2005 02:00

    You can go to the Microsoft download page and download the patch manually. Just, when asked, select "open" and the download will install to your computer. You will probably have to restart after the install.
    You can read about the Microsoft bulletin on the critical update.
  • EriePAUser

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    Posted February 13th, 2005 12:00

    Tks. I'll give it a try.
  • jmancuso

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    Posted March 10th, 2005 14:00

    Don't know what OS you're running but I've got an older box running W98/SE and when KB891711 is installed on this box, it locks up. 
  • kapecki

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    Posted March 10th, 2005 16:00

    Dell Dimension 4100, 866 MHz Pentium III, 384 MB, Windows ME, IE 6

    As a previous poster noted, I'm having numerous problems with the KB891711 patch on my Windows ME system. As soon as I rebooted after its installation I experienced crashes of IE. I've not seen any notes on the Microsoft site about problems. The file does not appear in my Add/Remove programs list, though it does appear to be in the Start-Up list where I could disable it until these problems are acknowledged and fixed. Any other ideas?
  • EriePAUser

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    Posted March 10th, 2005 16:00

    I gave up on KB891711. It would consistently lock up my PC. (1.5 year old Dell Dimension 8200 with XP).  As a matter of fact, I've disabled windows update.  The last few months, I've been having problems installing windows updates.  It all started with SP2 about 6 months ago.  I've tried everything to install it.  I even tried from the CD.  Swept for viruses, spyware, etc.... blah  blah  blah.  NOthing has worked and ever since windows updates are 50/50 as to whether or not they'll install and not do any damage (locking up, slow down system, ...)
  • JRosenfeld

    2 Intern

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    Posted March 10th, 2005 19:00

    This it what it does:

    http://www.microsoft.com/technet/security/bulletin/MS05-002.mspx

    For Windows XP SP1 it updates two files: user32.dll and win32k.sys.

    As to why: click on vulnerability details in the general information section of that page. 

  • n2fc

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    Posted March 11th, 2005 07:00

    See:   http://www.microsoft.com/technet/security/bulletin/MS05-002.mspx
     
    Windows XP SP2 is "unaffected" by this security issue, and should not be updated
    by this patch!
  • tpancl13

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    Posted March 13th, 2005 19:00

    KB891711 is a problem on my Windows 98E -- same blue crash screen with error 0D when trying to start either IE or Mozilla. I researched other boards and everybody is reporting problems. Common so far may be ZoneAlarm which I have on. Most people reported Norton AntiVirus, but I have AVG.
    This critical fix went on with another unfortunately, because I did a SCANREG /RESTORE to recover and now can't determine whether the other crit fix is on or off my system. Since /restore does not remove code, I imagine its on but my registry will probably reflect the code versions before that (at the /restore level selected). Right?
    KB891711.exe is the only module changed and will reside in a windows subdirectory (do a FIND for it). I renamed it so it wouldn't be used. The /restore removed its start up via RUNSERVICES. It can also be avoided, I believe, without a /restore by doing START, RUN, MSCONFIG, Startup Tab, uncheck KB891711.
  • JRosenfeld

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    4383 Posts

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    Posted March 13th, 2005 19:00

  • rbanta

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    Posted March 27th, 2005 00:00

    Here is a post I got from CNET on this problem. I haven't tried it yet but sounds easy to try. Hope the info is good but until this problem gets resolved by MS this seems worth the try and still seems to keep the vulnerability issue at bay.

    "I have windows 98se I installed the updates and had a problem with my computer rebooting to windows, I used goback to revert back to and hour before the install. then reinstalled the second update fist, had the same problem, used goback again, then reinstalled the first update and no problem, I called Microsoft at this number free security call, 1-866-pcsafety
    1-866-72723389
    I told the person what was happening,they told me to installed the updates and then go into safe mode and then when computer is up and running go to msconfig and uncheck the box with this number KB891711, they said you don't need it running in the task bar, and the security will still work."