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USB driver broken?
I'm trying to get a Sony DSC-P72 camera to download its pictures to an Inspiron 600M (it works fine on a desktop also running WinXP). I plug it in - the computer beeps, nothing else happens.
I open My computer - the camera is not listed as removable drive.
I right-click My computer->properties->hardware->device manager->imaging devices: Sony PTP = yellow flag-> properties->"drivers for this device are not installed (code 28)".
I try to reinstall driver->"cannot install digital still camera, error occurred during installation, the data is invalid".
I tried a bunch of things, even implementing MS KB810882, which suggests that you dump Driver.cab and copy it from your original installation disk, and I get the same results.
Since the camera works on other computers, and a USB printer works on the Inspiron, it seems like the problem must be with the Sony driver.
Any ideas?
I open My computer - the camera is not listed as removable drive.
I right-click My computer->properties->hardware->device manager->imaging devices: Sony PTP = yellow flag-> properties->"drivers for this device are not installed (code 28)".
I try to reinstall driver->"cannot install digital still camera, error occurred during installation, the data is invalid".
I tried a bunch of things, even implementing MS KB810882, which suggests that you dump Driver.cab and copy it from your original installation disk, and I get the same results.
Since the camera works on other computers, and a USB printer works on the Inspiron, it seems like the problem must be with the Sony driver.
Any ideas?
Did you get this working ? Are you using an XP driver for this camera ? You may have to do a firmware upgrade first before installing the driver; you should ask where the camera was purchased. I suggest you uninstall any driver (you might have installed) from Add/Remove or Device Manager and re-start computer. Then, with the camera NOT ATTACHED to computer, install this driver. I believe you have to do a signup. I'll take a quick look to find another download site for this driver.
@maxd wrote:
Did you get this working ?
Not yet, but I haven't given up all hope (so far).
Are you using an XP driver for this camera ?
The OEM is obviously XP. The one from the Sony site is 98--XP.
You may have to do a firmware upgrade first before installing the driver; you should ask where the camera was purchased.
Firmware on the camera? None on the Sony site for a P72: http://ciscdb.sel.sony.com/cgi-bin/swu-index.pl
I suggest you uninstall any driver (you might have installed) from Add/Remove or Device Manager and re-start computer.
Interesting point. Following another tip, I went into Safe mode/Device Manager and removed 4 seemingly identical "USB Root Hub"s.When I restarted, all 4 were reinstalled.
Then, with the camera NOT ATTACHED to computer, install this driver. I believe you have to do a signup. I'll take a quick look to find another download site for this driver.
http://www.camera-drivers.com/drivers/124/124622.htm
Thanks for the response. I'll try the driver at the next opportunity.
@maxd wrote:
You can run into numerous USB problems if you installed XP 'over' 98 or Millenium. If that is what you did I suggest you do a clean install of XP.
This was a spanking new computer - approx. 6 months old now.A question, though. The owner of the computer is reluctant to do this because she was told she would have to do a complete backup/reinstall of everything. Is this true of XP?
- She is correct. 4 USB Root Hubs says there's definite problems with system but I don't know how to fix that. You could run the System File Checker to verify System files are all ok but I think the answer will be more complicated than that, possibly involving editing the registry. The command for that (from Start/Run):
sfc /scannow (note space)
Doing this can only help IF when you run this command you are not prompted for the XP cd; in that case you would be replacing any bad files with files that possibly are older versions. This would likely result in problems down the road.
I would re-post this problem and hope that it gets a better answer. Jesse L (retired)
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Posted April 21st, 2004 16:00
emoHuh,
Thank you for using the Dell Community Forum.
Try installing the chipset drivers into the system. You should have a resource cd that came with the system with the drivers on it. If you do not have the resource cd you can click the link below to download the chipset drivers for the Inspiron 600m system.
Message Edited by DELL-Jesse on 04-21-2004 12:49 PM
Jesse L (retired)
@maxd wrote:
She is correct. 4 USB Root Hubs says there's definite problems with system but I don't know how to fix that. You could run the System File Checker to verify System files are all ok but I think the answer will be more complicated than that, possibly involving editing the registry. The command for that (from Start/Run):
sfc /scannow (note space)
Doing this can only help IF when you run this command you are not prompted for the XP cd; in that case you would be replacing any bad files with files that possibly are older versions. This would likely result in problems down the road.
I would re-post this problem and hope that it gets a better answer.
I ran SFC - it ran through without stopping or asking for anything.Thanks for your continued help. This would be a great time for Dell rep to jump in...
JRosenfeld
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Posted April 21st, 2004 19:00
Maxd,
You said:
She is correct. 4 USB Root Hubs says there's definite problems with system but I don't know how to fix that.
-------------------------------------------------------------------------------------------------------------On my Dell 8300, which comes with 8 USB ports, I have 5 USB root hub entries in device manager.
The first four are each for a pair of the USB ports (the first one shows on the power tab the two devices I have connected to those two ports, ADSL modem and printer (actually it shows USB printer support, which is also separately listed in device manager)); the fifth is for all 8 USB ports. All devices are shown to be working properly, and indeed I have no problems connecting other USB devices (e.g. USB flash memory key).
So I don't think that there is necessaily anything wrong with several USB root hub entries, it would depend on the number of ports installed.
BTW the controllers I have (OEM) are Intel(R) 82801EB USB Universal Host controllers, again 4 entries, (labelled 24D2, 24D4, 24D7 and 24DE respectively), each seem to be for 2 of the eight ports. There is also a Standard Enhanced PCI to USB controller listed.
jmwills
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Posted April 14th, 2004 09:00