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helmecj01

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helmecj01

2 Intern

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2412 Posts

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January 16th, 2007 19:00

Windows Media Player 11 setup problem help!!!! Dell Dimension 1100

hi


Cannot complete Windows Media Player 11 setup

it was not possible to complete Setup Windows Media Player 11 Was not installed. Restart Windows and then run Windows Media player Setup again.

http://us.f2.yahoofs.com/bc/5d98b062/bc/dell/Windows+Media+player+11+log.ZIP?bfFLUrFBjh2N6mzI

http://us.f2.yahoofs.com/bc/5d98b062/bc/dell/Canttot+complete+Windows+Media+Player+11+Setup.jpg?bfFLUrFBobKco2Me

Dell Dimension 1100

Microsoft Windows XP Home SP2
  • kmkenney

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    Posted January 16th, 2007 19:00

    Do you have administrator privileges on the computer? The wmp11.log file indicates that access has been denied when updating/accessing the system registry.
  • kmkenney

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    Posted January 16th, 2007 19:00

    Interesting. I'll look over these logs and see what else I can figure out.
  • helmecj01

    2 Intern

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    2412 Posts

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    Posted January 16th, 2007 19:00

    yes do have administrator privileges
  • kmkenney

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    Posted January 16th, 2007 20:00

    Have you restarted like the installer asked you to do? It would appear setup failed because a registry key is either locked or in use and would be released after a restart.

    According to http://zachd.com/pss/pss.html#Install - "If your wmsetup.log contains error "0xc00d2afb": This is "The requested operation failed. The system will not function correctly until the system is rebooted." Setup failed for some unknown reason. You should reboot your system in order to finish moving files. This error is not interesting by itself: the other errors in the setup log are what you should focus on."

    Not quite sure whats messing up here -- have you ended any background tasks that may be using the player files, scanned for spyware/malware, etc?
  • helmecj01

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    Posted January 17th, 2007 13:00

    hi


    I boot up in to the Safe mode

    And I installed Windows Media player
    11

    working now
  • helmecj01

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    2412 Posts

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    Posted January 17th, 2007 13:00

    hi

    Thanks to Kmkenney