Our Engineers are looking into this issue.

-Chris
Wyse Technology

Hi Susan,

Try this: http://support.microsoft.com/kb/829359

To work around this problem, enable NetBIOS over TCP/IP. To do this, follow these steps:
1. Click Start, and then click Control Panel.
2. Double-click Network Connections.
3. Double-click the Local Area Connection to be Hi Susan,
4. In the list of components, click Internet Protocol (TCP/IP), and then click Properties.
5. Click Advanced, and then click the WINS tab.
6. Click Enable NetBIOS over TCP/IP, and then click OK.

-Chris

Hello,
Any solutions yet?
Thanks.
/Susan Corbett

did as described above. still same error

Loged in as Administrator
Win XP Pro V2002 SP3

I solved the problem. Installer cannot start Microsoft Visual C++ 2008 Redistributable Setup. So the main problem is about MSVCRedist. 
for fix this issue download Microsoft fix tool from http://support.microsoft.com/default...b;en-us;946414. After you run fix tool, restart the computer then reinstall the Wyse Pocket Cloud.

I hope this helps

 Originally Posted by protech 

You may also want to try:
1) Uninstalling the PocketCloud Companion if it's listed in your Add/Remove Programs and then re-run the installer.
2) Re-download the installer from our website.