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Littlenuts
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July 16th, 2022 19:00
XPS 8920, not recognizing headset?
'Need some help on this one,
I have an XPS8920 that wanted to do some recording/dubbing on. My wireless headset was getting some latency, so I purchased a wired headset (JBL Quantum 100). This is an economy set made for gaming, but should be adequate for my needs (just need to be able to hear, while I record).
However when I plug it in, it does not recognize it as a headset, but only as "headphones", as per the attached picture.
Works perfectly when plugged into my wife's MacBook.
I have checked all the blogs and have not found a solution to this particular issue.
Waves Maxx Audio Pro, is selected as "Headset", still when I plug in I get the image shown.....only headphone option and mic not working.
When I look at the sounds configuration, under "recording", it shows Realtek Audio "not plugged in". Under "playback" it shows Realtek as active under speaker/headphones.
I have removed any/all other recording devices, but still when I plug in the headset, I only see the "headphone" option.
The Realtek driver is version 6.0.1.8142 of 2017.
Not sure if anyone can assist. As I said, all my other headsets are working (I have a Logitech wireless headset and a set of apple airpods that both work fine but have the latency issue associated with RF/Bluetooth).
I checked the specifications for the 8920 and the manual says that the front jack should recognize both headphones and/or headsets.
Any help would be appreciated
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