UNSOLVED
9560 Gaming/Performance issue
Hi,
One of the kids started to play Fortnite now and using my PC to do so.. so need to get her a set up. I took out my old XPS 9560 after a year of storage. Formated it, updated everything including Nvidia card. Stared Fortnite and get 8 FPS in the lobby.... in game between 2-10 FPS. And this is as soon as the game starts so the laptop is not even hot. What happend? When I used it for fortnite 1,5 years ago it was ok. Sure I had to undervolt and use MSI Afterburner to make it work ok, and i had the problem that the game crashed du to thermal a period but that was fixed.
I have googled this and tried different settings, BIOS, ThrottleStop, thermal scrips etc that i could find. But nothing helps. How can Dell breake a laptop like this!?!?
Anybody have a suggestion to a solution?
710
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Posted September 12th, 2021 10:00
UHD model ?? I had to switch to FHD in order to get decent FPS in fortnight.
Power cable should be plugged in for Gaming. Power cable and its exact wattage should be detected correctly. BIOS > General > battery information,
Test the GPU for gaming performance
Supportassist > Troubleshooting > I want to troubleshooting my PC > Scan a specific piece of hardware > Graphic Card (nvidia) Let the test run for a while, Test shows FPS as well temperatures.
If the test shows expected FPS performance, you can focus on the game settings.
Try GeForce experience and download Game ready driver,. Let it scan for Games and apply recommend settings.
694
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Posted September 13th, 2021 04:00
Hi,
Yeah i have the low resolution screen.
BIOS showed 130W.Power cable is plugged in, made that mistake a few time when i played on this laptop before
GPU Performance
I have support assist in Swedish so translation below is my own
Video test = Pass
CUDA test = Was not able to run message
Video stress test = Laptops reboots it self maybe 30 sec in to the test. After hitting 72 degrees.
When runing the video test it looked a bit wierd I think, or is it correct?Directx 12 looked ok with FPS between 60-90.
Directx 11 had between 3-15 FPS
Dirextx 10 had between 11-15 FPS
Wireframeshadow 15 FPS
Shadow "showing" 15 FPS
Video stress test before it crash/reboots laptop:
Transformation and lighting 16 FPS685
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Posted September 13th, 2021 07:00
Video stress test = Laptops reboots it self maybe 30 sec in to the test. After hitting 72 degrees.
Enough testing : If in warranty seek Heatsink and Fan assembly replacement. If not in warranty get a good quality thermal paste from Market and reapply it. VIDEO LINK
682
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Posted September 13th, 2021 11:00
I dont think that heat is my main issue since I can already on fortnite startup loading spinner see that i get really low FPS. And the laptop is not even close to hot underneath when I am in the fortnite lobby.
I had same laptop shutting down due to heat several years ago when playing fortnite. But the problem was solved then. Intel Thermal drivers something.
I was going to get thermal paste if i could get fortnite to run normally, which it is not at the moment.
Laptop is out of warranty since 2 or 3 years ago.
676
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Posted September 13th, 2021 13:00
Yes the Problem can be hardware too (GPU) which is embedded on Motherboard.
It wouldn't make any sense to recommend that replaced
Thus Thermal paste and heatsink which are cheaper repair options.
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Posted September 12th, 2021 08:00
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