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MickWindows
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18 Posts
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20541
April 11th, 2021 08:00
Dell Command Update not working at all since approx 4 April 2021
Hardware is XPS 13 9370 (irrelevant, since there are hundreds of reports of this in the Inspiron forum). All the latest Win 10 Pro updates as of today (12 April 2021) are installed.
DCU v4.1.0 just reports an error "Unable to retrieve inventory information" whenever I go check for updates.
No, it's nothing wrong with my system - either Dell or Microsoft (or both) have up big-time.
Re-installing DCU 4.1.0 makes no difference at all.
Can someone from Dell please read this and sort out this problem? Quickly?
This sort of stuff-up is why I do all my serious work on macOS (no, it's not perfect, but at least it doesn't break stuff every week).
16575
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Posted April 12th, 2021 12:00
Hi also have this problem on a Dell Latitude 5510
31 march en 3 april i had a notification of an update. I didn't install and now i have this problem that i can't search for new updates.
When Dell Command Update roll out a fix for it?16540
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Posted April 12th, 2021 14:00
Hi,
A quick update. Dell walked me through some tests; I understand the issue is now with their L3 team.
I checked with a colleague with an Inspiron - same issue. Please note that at the same time as the DCU issue, I started to get an error message regarding my (previously fine) Wacom tablet driver. I therefore suspect one of the recent Windows updates.
Regards, M
17138
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Posted April 13th, 2021 04:00
Intressting.
I connect a second screen bij HDMI. 31 of march!
It's an 32 inch LED TVXiaomi Mi LED TV 4A PRO modelnummer: l32m5-5asp
https://www.mi.com/in/mi-led-tv-4a-pro-32
In Windows Update sinds then d'r is a driver update:
LEN International (Europe) GmbH - Monitor -3/8/2016 12:00:00 AM - 1.0.0.0
Is the DCU failure coincidence or is it interrelated? And i not prefer to install this driver since i not have any problem and second screen working fine.16298
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Posted May 18th, 2021 12:00
What is the solution?
16267
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Posted May 18th, 2021 20:00
Dell released a new version of Dell Command Update. It should have downloaded automatically; if not, go to dell.com and download the latest DCU.
15677
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Posted June 9th, 2021 06:00
The new version 4.2.1 does not work on various Dell devices/models I have tried.
All still have "Unable to retrieve system inventory information"
15657
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Posted June 9th, 2021 10:00
Hi,
I installed all of Tuesday's MS patches and updates. Upon reboot Dell DCU 4.2.0 auto-updated to version 4.2.1, which appears to check the system without error.
Can I suggest a manual installation of DCU 4.2.1 from the Dell site?
Regards, M.
9277
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Posted November 11th, 2021 12:00
Is there any sollution? I start Dell Command update and it hangs on a splash screen.
after few minutes the screen disapear.
2913
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Posted November 15th, 2021 08:00
I manually uninstalled v4.2.1 and then went to the Dell support site and downloaded the latest version (4.4.0). Seems to be working now.
DELL-Cares
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Posted April 11th, 2021 08:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
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