Honest Feedback and I say this with love: I'm sorry @DELL-Cares, but marking your reply as an accepted solution with a "We will work towards a resolution"? Please, let's be honest with each other here. I'm using a maxxed out 9500 and experiencing the same issue as @Leo8776. The overheating is so bad that I have to use a cooling stand when running Photoshop - in it's basic level. Running Premiere is like pouring oil into the fire. My 13" 2016 Macbook pro handles the stress even better yet this Dell is supposed to give it a run for it's money.

Saying "temp looks fine" from OPs reply is like someone in California experiencing temperatures of 50°C during winter and then saying "temp looks fine". As someone representing Dell, be serious and unmark your reply as an accepted solution until OP says his/her issue has been resolved by you or someone from the community.

Still the headphone jack isn't working, never got a reply to my support enquiry and not expecting any now. And yes, my drivers are up to date and not in a dusty place. Tell the engineers to step their game up based on feedback from the community.

Indeed, I have the same issue as the OP with a new XPS 9530, which means two years and updates later and it's exactly the same. The laptop itself does not get too hot, but the fan management allows the CPU to go to 100C and throttle down, preferring to stay silent rather than keep higher clocks. If I run a 10-20min intensive workload then yes fans spin higher, but still not at max. Either way, what if I have a job that needs one minute to complete, why not get the option to do it as fast as the system can? Sometimes when I use the cool option and I´m lucky, it completes something noticeably faster than ultra perrormance! After some time the cool profile decides to seriously drop the clocks. But it shows that the system can perform a lot faster for short but intensive workload than the "ultra performance" plan actually admits. Come on DELL, it really is disappointing that such an option does not exists, even if it is something that will make the laptop loud for those who don´t care.

I have a XPS 17 9720

I spent over 4k on the laptop a couple of years ago and I got it beefy so I could sometimes play games when I travel and also have a dedicated video card for some of my software development.  

I can't even run zoom on the video card without thermal throttling.  I have to make sure the integrated video card for everything if I don't want the laptop to freeze every 15 seconds to cool down.

@DELL-Cares​ 

I have the same issue with a 9510, half the time I have to let it cool down just to boot up.  After updates, the system will not boot until I let it cool down.  I am the IT director for a large apparel company and have determined that we will no longer purchase Dell products until we get real answers about hardware issues.  When I was a consultant, we had dedicated Dell support staff and could get generally good answers.  So you said solved with HWinfo, but you didn't like to the file or give additional info

@DELL-Cares​ What exactly is the solution?   There are no details here.   

I would love to hear what the solution to this looks like. I've been on Dell Laptops for about 25 years, but this one looks like it's going to be my last one, especially after learning how much the later versions (excuse my french).

I've a XPS 15 9530 purchased in August 2023, so the free warranty ran out and I don't have a paid one. I've never had to use a warranty for any product and when would I physically damage my stationary laptop?

My laptop in fact broke three weeks ago because of a motherboard screw somehow coming loose. The fans were clogged with dust after a year. Granted, partially my problem, but it not moving at full throttle did not help its tiny gaps between blades catching on significant amounts of dust. The high heat eventually led to the motherboard breaking, so I had to replace a whole motherboard. I will probably not buy a Dell laptop again.

Looking to use FanControl to have the fans kick in by itself, but it seems my replaced fans cannot be detected by the system. I'll need to look into that.

I have had mine in the shop to have it cleaned and the heating paste replaced. I was shocked to learn there was originaly hardly any to begin with. It looks like Dell had no quality checks in place during the assembly.
What shall I say, I feel ripped off (not for the EUR 60, that was a good invest), but for Dell sending me such a device. This will definately be my last Dell and I will sure spread the word.

@DELL-Cares​ Is "Update=Resolved-used the correct HWinfo file and the temp looks fine" a solution? How on earth do I use that to turn on my fans?