Dell XPS 9320 Rant

After 2 years and 10 months of moderate use (I'm a primary school teacher), the display is starting to act up. Every time I open the lid more than 30 degrees, the backlight goes out. As research and helpful people in various shops have shown, it's not the display that's broken, oh no! It's the cable. A cable that literally costs a few cents!

Dell's solution and approach: Pay us €500 for a complete module (lid, display, flex cable) to replace this penny part.
Not to mention that the whole design, where the plastic part of the casing presses down on the flex cable, is simply bad. And this is on a €1499 laptop (Christmas sale, before inflation). Dell laptops are probably designed by money people rather than engineers. I mean, who puts a plastic holder ON TOP of an extremely delicate flex cable? Since the probability of breaking the display when using this piece of junk is extremely high, computer repair shops understandably avoid doing exactly that. Dell, on the other hand, charges a fortune for their idiotic engineering decision. I could understand it if the whole thing were designed to withstand this kind of stress for 5-6 years. But 2 years and 10 months? That's like having a hard drive and having to replace the entire drive shaft!

And Dell: "The 2-year warranty has expired. We can only supply the part for a fee of €500."

Yes, other customers buy laptops worth €3000, and we still have to offer them paid replacement parts after 2 years." 

What the heck?!

That's so outrageous, idiotic, and disgusting! It makes me sick. Dell will never see another cent from me.

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