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agordeeva

updated

6 years ago

A

agordeeva

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945

January 18th, 2021 13:00

Fingerprint Scanner Suddenly Missing

My XPS 13 9380 fingerprint scanner not only doesn't work, but "Biometric Devices" don't even show up in my device manager or BIOS menus. I have the latest Windows update and Dell updates, and the Intel SGX is enabled. I have tried installing Goodix Fingerprint Sensor Driver but it tells me it cannot find any device. My scanner worked perfectly fine before I performed these latest updates. I've tried almost everything that I have read about but since my computer acts like the scanner doesn't even exist, it's been difficult and nothing has worked so far.