UNSOLVED
Gap between lid and case
Hi everyone
I got a new XPS 13 about 2 months ago, but i'm not sure of the exact model number since it isnt on the case. I really like it, although today I discovered there is an annoying uneven gap between the lid and case. Is there any way to fix it, or will I have to live with it? See the pictures below that compare the gap for both sides.
Many thanks
Gap when laptop is vertical
Left side gap when horizontal
Right side gap when horizontal
3459
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Posted November 26th, 2018 11:00
I have an ever bigger gap on mine, it's by desgin i think.
If not, the dell rep above would be welcome to fix mine too. =)3448
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Posted November 26th, 2018 13:00
Ah ok, not just me then. I highly doubt they would repair this, but if they do, that would be awesome.
3427
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Posted November 27th, 2018 04:00
Thank you for your message, I will be glad to assist you with this.
Please share the exact system model in question here & share an image of the notebook from different angles with the lid closed.
Is the lid too hard to close by any chance?
Locate your Service Tag or Serial Number
Jesse L (retired)
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3467
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Posted November 26th, 2018 10:00
Eric Nava,
I will need the exact model number of the computer as well as the system service tag number. Follow the information below to send me the info in a private message.
For my notes, click my username and send me the pc service tag number via private message.
Jesse L (retired)