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XPS 13 Keyboard Not Working
My Dell XPS 13 Keyboard was not working this morning. I turned off my laptop and disconnected my Dell Monitor (which wasn't actually turned on) and then turned my laptop on. Now the keyboard is working, even when I plug the monitor in. (Before unplugging the monitor, I tried a restart without unplugging it and the keyboard didn't work).
Any idea on why this happened please?
AdrianG001
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3958 Posts
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Posted October 8th, 2020 10:00
the following steps fixed the issue for me:
- Shutdown the computer.
- Keep Fn key pressed and press the On key. Turn the computer on; Keep the Fn key pressed.
- Let it run the test. If aok, move ahead and restart the computer.
- Keep F2 key pressed during reboot.
- Goto the Exit menu and select 'Load default setp config'
- Save and exit and reboot.
I had the same issue with my XPS-13 laptop. I even reloaded the system and had no luck. It is indeed the driver so I went to the Device Manager and found the "Keyboard" section. I simply uninstalled the keyboard it was trying to use and replaced it with the generic keyboard driver and it worked fine.
Not sure why it happened, but you can also work-around with a inexpensive USB keyboard till it is corrected...malware perhaps did it and is hiding. Not sure...
DELL-Cares
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Posted October 7th, 2020 19:00
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