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May 25th, 2024 00:14

Area-51 R5, getting a PCIe error, possible graphics card issue

Alienware Area-51 R4 and R5

Alienware Area-51 R4 and R5

Hello! Here is my PC - Alienware Area-51 R5 and the specs are

Intel(R) Core(TM) i7-7820X CPU @ 3.60GHz 1.20 GHz
Samsung SSD 870 EVO 1TB
Samsung SSD 860 EVO 1TB
LITEON SATA 128GB
16GB RAM
NVIDIA GeForce RTX 2080 Ti
dual monitor set up

I do want to clarify that my PC is running well, my issue arose when I was trying to fix an FPS issue with elden ring (could not get more than 30fps and would consistently sit at 22-28 FPS). GPU and CPU while running the game would get to about 24% GPU and 50%CPU usage. This is even after I adjusted all settings via the NVIDIA control panel to see if I could get it to perform optimally (none of the optimal settings fixes changed the issue). Nothing seemed to work so I ran a diagnostic test and saw this error. No error testing the graphics card during this test, but if I'm not wrong, this error here has the NVIDIA ID? My guess was this is definitely holding back the performance of the card, IF so, is there a settings fix? Would I need to take the card out/rehouse it, or would I need to replace the card? Thanks for any info you can provide!

5 Practitioner

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5.2K Posts

May 26th, 2024 00:47

Note that the test result indicates the training error with slot 6.  Should you be using the graphics card on one of designated slots that was designed for graphics options.  Move the graphics card to different slot(s) for testing until you get a satisfactory result.  Refer to the manual for information of supported slots.

https://www.dell.com/support/manuals/en-us/alienware-area51-r4/alienwarearea51r5_setupandspecs/back?guid=guid-2ba0ce4e-afb6-4767-8ebd-dc84d2f707bf&lang=en-us

(edited)

6 Professor

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6.1K Posts

May 29th, 2024 15:13

This is normal. See page 9 of the manual : Page 9

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