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1927
May 18th, 2018 15:00
Alienware X51 won't update (I'm A03 now)
Hello !
I have a X51 running on windows 10 pro and I tried to update Bios but it just won't let me do it. I'm currently to the A03 version and when I try to install A14 it says i must update to A06/A07 first.
When I try to update A06, it says : "Please start application again".
I don't know what version (R1, R2, or R3 I have ... )
Could you help me please ?
Thanks !
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Alienware - Rodrigo
9 Technologist
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4.4K Posts
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May 18th, 2018 15:00
Hi,
Send me your Service Tag in a PM, so we can look into this.
cosmic_darine
4 Posts
0
May 19th, 2018 02:00
Okay, I just sent you one, thanks !
cosmic_darine
4 Posts
0
May 21st, 2018 13:00
Hi again !
Does anyone have a solution ? The Support never answered me back ... ^^'
Alienware - Rodrigo
9 Technologist
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4.4K Posts
0
May 22nd, 2018 11:00
I just replied to you via a PM. I'm sorry for the late reply, we try to respond in a 24-48 hour business time frame.
lklawrie
1 Message
0
June 1st, 2018 08:00
I have this same problem. X51 with A03 bios. Downloaded A06 and it say "start application again" -- so I can't update. and can't then update to A07.
Service Tag:
Linda
cosmic_darine
4 Posts
1
June 1st, 2018 10:00
Thanks a lot, Rodrigo told me to do that as well. Unfortunately I think it's the only solution. I'll let you know if it worked ! :)
Frank TJ Mackey
3 Posts
0
December 8th, 2018 16:00
I am also having this issue .My service tag is . Could you please forward me the instructions you sent to the other user? Thank you!
Frank TJ Mackey
3 Posts
0
December 8th, 2018 18:00
I figured it out and have the procedure. I'll post it for everyone shortly .