Unsolved
2 Intern
•
228 Posts
0
46
April 23rd, 2026 15:04
Aurora ACT1250, SupportAssist issues
my dell/alienware support assist app launches, but refuses to pass the 'preparing' phase or says system is busy try later for a couple days. And in website if prompt a scan after machine is detected, does the same thing, scanning 90 % and stays there! I've downloaded the 2025 dec alien update app universal 5.5.0 ) but it does it too. I restored to a couple days ago when they updated Visual C++ redist and I see they did that twice, but I just really liked the support asst app when it worked. Restore system creates some restore points, not in a particular interval, S I think its strange. MayB use revo, mayB find the complete package? Ive had this computer for about a month.
Win 11,home vers.
0 events found
dbrewster
2 Intern
•
228 Posts
0
April 23rd, 2026 15:22
SO I talk to myself,, But after restore, I reinstalled Universal alien update, and it now works, and all tools included with the APP dell alienware support assist, works except the software scan/update apps. Its still checking.
Tesla1856
8 Wizard
•
17.5K Posts
0
April 24th, 2026 01:14
I suggest you use AW-CC for lights and fans.
Windows already does Restore Points itself.
Use Support-Assist for what you find useful, but not sure I would "depend on it" for anything important. Use your other programs as before.
Get yourself a good full-backup (Imaging) program or at least backup your important files regularly.
dbrewster
2 Intern
•
228 Posts
0
April 24th, 2026 03:38
@Tesla1856 Gotcha, I was readung that the Dell/Alienware supoort asst is EOL for awhile, I didn't know. I used it successfully as recent as 10 days, But the only thing today that works, is everything except the scan software. The ubiversal from june last Year does scan, and is user friendly, SO I guess Im good. I have a drive to save system images. and file save is good on same drive. Thx.
dbrewster
2 Intern
•
228 Posts
0
April 25th, 2026 14:56
So help * I used latest bios ver.. from update center. Is now 1.14.0 I am getting errors and slowed responses from anything that scans system info, and the only error that is apparent is 'your pc doesn't support ssse 3' so Im thinking its the new bios, which is nice so Im wondering the new nomen. Ibe rolled windows to a reinstall (repair vers.) and support assist is displaying available updates.. What can You tell me about the new bios ?