Aurora R10, Bluetooth missing, #2

Question

Hey! Just wanna share my experience 3 days after I purchased my alienware ryzen7 2080 super. It happened one night I was playing a game using my xbox controller and my bluetooth got disconnected I thought the battery just ran out but turns out the bluetooth was actually gone/disconnected/undetected/uninstalled.  The bluetooth toggle was nowhere to be found so I went to search and found out to my surprise I'm not the only one having this issue even old and previous models both desktop and laptops alienware and inspiron did have the same issue. Anyway, going through the results of my research they mostly say that I might need to update and install drivers from support assist once everything is downloaded and installed restart then go to settings > updates and security > check for updates and again once everything is installed restart again your device. Check if you have your bluetooth toggle back on from settings > bluetooth and other device and if you still dont have it click the GET HELP hyperlink found on the right side of your screenif your bluetooth toggle is still nowhere to be found click this and type in missing bluetooth. the automated chat system will guide you through and. Once you get to the point were you will be asked to close all programs hold the power button for 10sec and unplug your desktop for 30sec. then youre on the right track. The automated chat system will guide you through just type in missing bluetooth. Once you get to the point were its asking you to press power button for 10sec and unplug your deskop for 30sec then you're on the right track. If you still dont have your bluetooth toggle button after you turn on you device go back again to settings > bluetooth and other device and click the get help hyperlink so that you can get an agent will help you out. Hope this helps, I have no knowledge on computers or anything this is the simplest way for me and going through the results of my research was a bit overwhelming as I have no background for technical stuff.

cknoettg420 · Accepted Answer

I had the same thing happen about 3 weeks after I got my R10 with Ryzen 5 3500.

With help of Dell, I opened Device Manager and found a yellow exclamation under Universal Serial Bus Controllers - Unknown USB Device. When we right-clicked and uninstalled that unknown USB device, the problem cleared right up within 30 seconds.

benlesh · Accepted Answer

I had the same issue on my machine. Nothing seemed to work until:

1. Go to Device Manager and Uninstall the errored USB device (it's probably the only one)
2. IMPORTANT TO FOLLOW THIS TO THE LETTER: Hold the power button and turn off your machine. THEN UNPLUG YOUR MACHINE FOR 30 SECONDS.

Everything was fine after I restarted. Apparently it keeps something in memory while the machine is plugged in, even if it's off? So weird. Anyhow, this did it.

Chubaba · Answer

Thanks good to know! Also, I noticed that after I posted this my bluetooth really kept missing, not entirely sure if this is from windows 10 having some bad glitch or from the alienware itself. I'm really hoping they'll fix it coz its kinda annoying and its bad for my computer when I do hard resets just to get the bluetooth back on. Thanks for sharing your resolution on this too, I'll try to do this if incase my bluetooth toggle went missing again.

Osckarre · Answer

I'm having the same problem and it's highly annoying as it repeats itself over and over and over. In the middle of correspondence in the middle of a game Aurora ryzen 10 has an obvious bluetooth issue and Dell is ignoring it. I see the driver with the ? and uninstall it reinstall it and it goes back to an error state. The ONLY fix I know is to RESET THE BIOS. Which is highly annoying. Uninstalling drivers and reinstalling them doesn't work.

Sciophyte · Answer

Yup, that worked for me, too. And it sure is weird. I'd be interested in knowing what exactly is going on here. In the meantime, thanks a bundle!

Rabbitdude · Answer

That would be called windows fast boot, which is enabled by default and stores data in memory for a faster boot up

fabioadias · Answer

Thank you so much for this.I started getting this same error today when all of a sudden I noticed my Bluetooth keyboard died. After thinking its battery had run off, I realized my Bluetooth driver was missing from my computer.I also had to uninstall an Unknown USD device from my Device Manager. After turning off my computer and unplugging its power everything went back to normal.Thanks so much for sharing this, totally fixed my issue!

paleghost65 · Answer

Thanks, this fixed it for me. I was pulling my hair out. I use this machine exclusively for Flight Simulator. For everything else it's a Mac or Linux machine. Dell just sent me notice that my warranty/service agreement had just expired. This reminded me of how much I hated Windows at work before I retired.

qtds35k · Answer

@benlesh​ Thx mate u saved me 1hr. I remember last time it happened I found a fix that involved physically re-installing my wifi card. Dell should attach a hard copy of this solution in every machine they sold smh

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