2 Posts
0
2863
December 14th, 2020 08:00
Aurora R11, AWCC 5.2.100.0 error combase.dll
Each time I reboot I have same error, making AWCC sometimes slow to start. Any idea ?
Event journal
Name of the failed application AWCC.exe, version: 5.2.100.0, timestamp: 0x5f8df844
Name of the faulty module: KERNELBASE.dll, version: 10.0.19041.662, timestamp: 0xec58f015
Exception code: 0xc000027b
Error offset: 0x000000000010bd5c
Faulting process ID: 0x285c
Start time of the faulty application: 0x01d6d2295def683d
Path of the faulty application: C: \ Program Files \ WindowsApps \ DellInc.AlienwareCommandCenter_5.2.100.0_x64__htrsf667h5kn2 \ AWCC.exe
Faulty module path: C: \ Windows \ System32 \ KERNELBASE.dll
Report ID: a1836b5a-8083-4e89-883a-53bccc91e4a8
Full name of the failing package: DellInc.AlienwareCommandCenter_5.2.100.0_x64__htrsf667h5kn2
Application ID for the failed package: App
Fiability monitoring
Description
Path of the faulty application: C: \ Program Files \ WindowsApps \ DellInc.AlienwareCommandCenter_5.2.100.0_x64__htrsf667h5kn2 \ AWCC.exe
Signature of the problem
Problem event name: MoAppCrash
Full Package Name: DellInc.AlienwareCommandCenter_5.2.100.0_x64__htrsf667h5kn2
Application name: praid: App
Application version: 5.2.100.0
Application timestamp: 5f8df844
Default module name: combase.dll
Default module version: 10.0.19041.662
Default module real-time clock: 974bdb64
Exception code: 80004003
Exception offset: 000000000006ea56
System version: 10.0.19041.2.0.0.768.101
Locale Identifier: 1036
Additional information n ° 1: 81f3
Additional information n ° 2: 81f35c835a3f99618d1ebce634c11168
Additional Info # 3: 93c1
Additional information n ° 4: 93c1d3941905e810462333eecfba3280
Additional information about the problem
Compartment ID: 6349eec3892f7043fc3e6493653f42eb (2035174665839657707)
PizzaBear
1 Rookie
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34 Posts
0
December 17th, 2020 22:00
I had same problem as you. Actually when my computer came brand new I already had this error showing in event log.
I tried everything.. Uninstall, download from Dell and install. Or even tried installing through windows store and didn't work.
After struggling for so long, I think I figured it out.
Open services.msc, look for AWCCService and change delay start to automatic.
I think it is the timing of the boot up of the Alienware command center that is falling behind before the service started. Or the service is having conflict with using delay start.
For those that don't see error.. Look carefully.. It may show up as warning instead and windows error report is sending the report to Windows about it.
steadler
2 Intern
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210 Posts
1
December 14th, 2020 10:00
The path C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.2.100.0_x64__htrsf667h5kn2\AWCC.exe
shows that the faulty app comes from the microsoft store, so , make sure you are logged in the microsoft store.
Some suggestions
you can:
Go in ms store ( logged in) .../donwloads and updates/ awcc and see if it's installed
or
run the troubleshooter: settings/update- security/ troubleshoot/advances troubleshooter/windows store apps and run it. and see if it can detect a problem.
or
go to settings/apps/ and find and click awcc (dell inc.)/ advanced options/ repair or reset or uninstall.
You could uninstall the whole awcc suite and re-install it again.
Lookup error on google 0xc000027b
AuroraHasManyFans
1 Rookie
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118 Posts
0
December 14th, 2020 20:00
Thank the Machine God in high heavens that I am not having this issue (I just restarted my R11 to test), because my AWCC literally just updated itself to 5.2.100.0.
Few things I might try if I were in your shoes:
Other than these I'm temporarily out of ideas. I do wish you sort out this problem soon.
psa017
2 Posts
0
December 21st, 2020 09:00
Thanks Pizzabear, it solves the problem. The drawback if any is that the AWCC console starts automatically when booting. Do you see that as well ?
Regards, Patrice
sm56
3 Novice
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183 Posts
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624 Points
0
December 21st, 2020 14:00
Noticed AWCC errors with combase.dll & twinapi.appcore.dll. Had these since I got the R10 8 months ago... I just ignore it as it doesn't seem to cause me any issues and AWCC functions with lighting control and fans the way I want.
Note:
I use Ryzen Master for over-clocking and NOT Alienware Command Center (AWCC)
bra51776
1 Rookie
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91 Posts
0
December 22nd, 2020 05:00
Did you remove/reinstall AWCC from the Control Panel, or did you use the method via Dell support site? I did theirs the first day I had my R11 and it worked like a champ. It includes purging registry keys, something that a normal remove/reinstall won't generally do.
https://www.dell.com/support/kbdoc/en-us/000178439/how-to-remove-and-reinstall-the-alienware-command-center
SKATEATROUND
1 Message
0
January 4th, 2021 00:00
I have the same problem, after every start my new windows 10 system the AWCC.exe make the some error. Note: i have a new windows 10 pro x64 installation with the awcc-app!
I tried all options in services.msc and changeg delay start to all options (automatic, delay, off...).