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12582
July 4th, 2020 13:00
Aurora R11, issue on startup
I have to turn on my new Aurora R11 like 5 times to get it to startup properly. I get a black screen only when I press the power button, or sometimes I get an Alienware logo and then a black screen. I also had a problem with my white keyboard’s “3” and “r” keys which both either didn’t work or would get pressed twice.
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Annoyed R11 Owner
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40 Posts
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July 4th, 2020 13:00
dell also sent me a replacement keyboard and picked up the one that had an issue for free.
Annoyed R11 Owner
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40 Posts
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July 4th, 2020 13:00
Hmm I guess my one adapter was not powerful enough. It works normally in a different adapter just plug both the monitor and pc tower in elsewhere and that will fix the black screen on startup for the Alienware r11 desktop
Annoyed R11 Owner
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July 4th, 2020 13:00
The power cable and the monitor power cable need to be much longer also. That’s kind of annoying as someone who would spend another $50 for a longer cable.
Annoyed R11 Owner
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July 4th, 2020 13:00
I even unplug the power supply and plug it back in and this is the fifth time I’ve tried to turn it on. It turns on properly like 10% of the time. What?
r72019
6 Professor
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5.3K Posts
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July 4th, 2020 18:00
Yea I didn't like the stock cables on my Dell monitors either.
Annoyed R11 Owner
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40 Posts
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July 4th, 2020 21:00
Now my PC won’t even power on anymore what happened?
Annoyed R11 Owner
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40 Posts
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July 4th, 2020 21:00
actually, it still is black screen for the first few start ups on the other adapter.
Annoyed R11 Owner
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July 4th, 2020 21:00
https://youtu.be/K7BfNxh8i7g Here I made a video of this issue.
Annoyed R11 Owner
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40 Posts
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July 4th, 2020 21:00
this support article doesn’t even load are you guys messing with me?
https://www.dell.com/support/article/en-us/sln114868/alienware-computer-does-not-turn-on-or-go-into-windows?lang=en
Annoyed R11 Owner
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40 Posts
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July 4th, 2020 21:00
Alright so now I got a different power surge adapter and plugged it in and now it turns on again and I still get a black screen.
Annoyed R11 Owner
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40 Posts
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July 4th, 2020 22:00
HDMI 2 seems to be working I’ll post here again tomorrow if I have issues when I turn it back on again.
Annoyed R11 Owner
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July 5th, 2020 08:00
It worked today. Maybe it was the adapter plugin place change or changing from HDMI 1 to HDMI 2. Either way it worked. I will post here again if I have issues.
Annoyed R11 Owner
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July 5th, 2020 09:00
BGood2
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July 5th, 2020 09:00
I had no video at all on mine either with HDMI or DVI-D. The video card seemed level and seated properly. Once I removed the card completely and re-inserted it, everything worked fine.
Annoyed R11 Owner
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July 5th, 2020 09:00