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5 Posts
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1839
July 11th, 2020 12:00
Aurora R11, no video, #2
I just received my Aurora R11. I am experiencing symptoms similar to this post.
The computer starts up, but I get no video feed. I've tried both Display Port and HDMI cables to a variety of monitors. Through my headset, which is attached to the computer, I am able to occasionally hear the Cortana set up prompts.
Following the advice of that post, I have removed and remounted the graphics card, in both the top and bottom locations, with no change in behavior. I have taken the graphics card from this new machine and installed it in my old machine, and that computer seems to experience similar issues on start up with the graphics card. Unfortunately, the graphics card of my old machine does not fit into the box of the Aurora R11, or I would try to start up with that card.
Given everything that I have tried, it appears to be an issue with the graphics card, and I'll have to wait for a response from support to attempt to get it replaced. Are there any other potential solutions?
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Bunzo
5 Posts
0
July 11th, 2020 12:00
Managed to find an old video card I had lying around and swap it in, the behavior appears to be the same. So perhaps it is not a graphics card issue?
Bunzo
5 Posts
0
July 11th, 2020 13:00
Sorry for the chain or replies, but there doesn't appear to be a way to edit/delete posts. I was able to get the older graphics card to work, which leave me to believe that the issue is that the included newer graphics card is non functional.
Bunzo
5 Posts
0
July 11th, 2020 14:00
It's an Nvidia 660. I'm able to boot the machine completely using that graphics card. I started up the system with both cards plugged in but only the 660 is recognized in the Device manager. I installed the latest driver for the 2080 and rebooted with no change. I went into the pre-boot Diagnostics and performed a scan that detected no issues. I'm becoming increasingly certain that my machine was shipped with a dead graphics card.
Bunzo
5 Posts
0
July 11th, 2020 15:00
Secure Boot is set to On
r72019
8 Professor
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5.3K Posts
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July 11th, 2020 17:00
"See the setup manual for the computer with pictures."
The service manual is misprinted. There are no integrated video out ports on the R11's io shield. That's not the issue here.
r72019
8 Professor
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5.3K Posts
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July 11th, 2020 17:00
If you have the 1000w psu option, you could try using a different cable to power the gpu, could be a power issue, cable or psu issue. The 1000w psu option is used for SLI and the unused power cable for a second gpu will be tucked behind the psu in the metal swing arm box.
r72019
8 Professor
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5.3K Posts
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July 11th, 2020 17:00
I guess you could also try checking that the cable to the GPU_PWR (pcie power) header is securely connected.
Mary G
6 Operator
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20.1K Posts
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July 11th, 2020 17:00
The only location that is used is the bottom one that has the video card. The upper integrated video connections are not used and don't work when you have a separate card. You might need to check your video card's manual for more instructions or support will help you on Monday.
See the setup manual for the computer with pictures.
https://topics-cdn.dell.com/pdf/alienware-aurora-r11-desktop_users-guide_en-us.pdf
Don't wait for an answer here in this user to user forum. Contact Dell Support directly on Monday. Phone is best. Offices are closed on the weekend.