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41 Posts
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July 22nd, 2020 17:00
Aurora R11, randomly freezing
I have searched for likely causes and tried a few but my main issue is when this happens there is no bsod or event generated in the event viewer, although before the freeze happens there is sometimes a critical event referencing an issue in the power supply. This has happened just about every day for the past 3 weeks. it happens while I am working, taking a break and let the system idle, and when the computer goes into hibernate with the screens off. If the screens are off they never come back on until after I reboot the system. Another random symptom that occurs is once I power down it will sometimes and for the arguments sake say roughly 20% of the time refuse to power on after powering it down. Solution to not powering on is to pull the power plug from the system and plug it back in. The system does detect the improper shut downs after a hangup. and the time between a system hangup is random too sometimes when I am unlucky I get 10 mins. I did get lucky after one attempt to fix and it last for 3 days.
I have tried the following:
1. Adjust the OC controls to to both be overclocked and default settings (Both did not work).
2. Unlink the power from the fans and the GPU(this gave the most up time for the computer).
3. changed the default power setting from saving to high performance.
4. update drivers and firmware.
This has been happening since day one and I would like to restart the computer on my terms not on the computers whims and yes I know a computer is logical and there must be a reason for this but I do not see it yet.
If needed I have the Alienware R11 with Windows 10 pro, Intel(R) Core(TM) i9-10900KF CPU @ 3.70GHz, NVIDIA GeForce RTX 2080 SUPER liquid cooled, 32GB Memory, 93GB SSD / 2TB SSD, the case is also liquid cooled as well.
events found

