Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement.
Dell policy = * There is no monetary or warranty extension compensation due to a backlog of parts from the manufacturer * There is no monetary or warranty extension compensation due to delays in service * There is no monetary compensation due to the loss of your data
Ok so technician came over and swapped the nvme drive and installed the vr heat sinks that were never installed after the mobo was replaced.
system is working. However beware that the disk controller in the firmware is set to RAID ON by default and with the default Windows 10/11installation you will need to load the intel rapid storage controller driver or it wont be able to find a drive to install on. Other option is to set AHCI/NVME in the firmware
what an absolute nightmare. Can finally use this system again...
Have you done a self-test of the power supply? I'm assuming that there's a black button on the back of the PSU with an LED light that turns green if it's OK. That's sounding like a potential PSU issue or possible mobo. Try the PSU self-test.
How to Troubleshoot Power Issue on a Dell Desktop or All-in-One No POST, No Power, No Video on a Dell Desktop Computer
Both investigations include a recommendation for doing aPSU test but on an aurora R13 there is no test button.
Ive also removed the cover to look inside. When all devices are disconnected it makes no difference. Th RTX3080 card has power and the fans are running but the alienwarehead (power button) light is off and the led lights on the NIC are not showing as well.
Try what F34R mentioned except after you unplug the power cord, hold down the power button for 45 secs to drain all the residual power in the PSU. Put the AC cord back in and turn on the PC.
If that doesn't work, unplug the AC cord, hold down the power button again and remove the BIOS battery or use the motherboard jumper to reset the BIOS. See if that works.
30 secs is fine, and if you don't feel comfortable removing the BIOS battery, there is a jumper on the motherboard to reset the BIOS. Make sure to unplug the AC cord and drain the residual power by holding down the power button for 30 secs.
Refer to the owners manual (download it online) as to the jumper location on the motherboard.
Hi all. So i removed static and removed CMOS battery and as soon as i plug the power cord back in the system turns on immediately but the alienware head on the front cover (power button) has no light and it wont boot.If i hold down the power button to turn it off, it turns back on immediately
@Borecxx I had a POST issue similar to yours and after replacing the mobo and GFX card, it turned out to be the NVME drive that had failed and caused this type of issue. Just sharing this as this as I have never seen a bad drive basically brick a system like that. You can test by pulling the NVME drive and turning on, if it is the issue I had then you will get a big bios warning that there is no system drive or something similar.
Ok so a technican came out. and changed the motherboard.
After changing the mobo the lights came on and it looked like it would work but it could not find a bootable drive. He then moved the drive to the 2nd drive slot and it was still not detected.
The video output on DP port 1 also did not work, but when i switched it to the HDMI port it worked.
After about 10 minutes there was again no video output at all.
Working theory is what @darushin mentioned. The 3080ti card is the culprit, overheats or whatever and stuffed the mobo. So Dell have ordered a new 3080ti and mobo and will attempt to swap them. unfortunately there are no 3080ti's in stock so i am left waiting.
Not a great experience at all and now i have no machine at all.
A question i have is, could this be at all related to 750w vs 1000w power supplies?
DELL-Jesse L
Moderator
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17.9K Posts
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May 2nd, 2022 07:00
Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement.
Dell policy =
* There is no monetary or warranty extension compensation due to a backlog of parts from the manufacturer
* There is no monetary or warranty extension compensation due to delays in service
* There is no monetary compensation due to the loss of your data
Borecxx
1 Rookie
•
22 Posts
0
May 20th, 2022 08:00
Ok so technician came over and swapped the nvme drive and installed the vr heat sinks that were never installed after the mobo was replaced.
system is working. However beware that the disk controller in the firmware is set to RAID ON by default and with the default Windows 10/11installation you will need to load the intel rapid storage controller driver or it wont be able to find a drive to install on. Other option is to set AHCI/NVME in the firmware
what an absolute nightmare. Can finally use this system again...
RodsterB
2 Intern
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406 Posts
0
April 23rd, 2022 06:00
Have you done a self-test of the power supply? I'm assuming that there's a black button on the back of the PSU with an LED light that turns green if it's OK. That's sounding like a potential PSU issue or possible mobo. Try the PSU self-test.
Borecxx
1 Rookie
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22 Posts
0
April 23rd, 2022 07:00
the green LED light is solid green (see video i linked). How do i do a PSU self-test. I do not see that in any of the documentations ive read. Thanks
RodsterB
2 Intern
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406 Posts
0
April 23rd, 2022 08:00
Have you looked at this Dell Support page to verify the issue you are having?
Dell Computer Does Not Turn On or Boot Into Windows | Dell US
F34R
2 Intern
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436 Posts
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April 23rd, 2022 08:00
Unplug the power cable for a half min, plug back in, try to turn it on.
Borecxx
1 Rookie
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22 Posts
0
April 23rd, 2022 09:00
Im going through it now but both the sections:
No POST, No Power, No Video on a Dell Desktop Computer
Both investigations include a recommendation for doing aPSU test but on an aurora R13 there is no test button.
Ive also removed the cover to look inside. When all devices are disconnected it makes no difference. Th RTX3080 card has power and the fans are running but the alienwarehead (power button) light is off and the led lights on the NIC are not showing as well.
RodsterB
2 Intern
•
406 Posts
0
April 23rd, 2022 10:00
Try what F34R mentioned except after you unplug the power cord, hold down the power button for 45 secs to drain all the residual power in the PSU. Put the AC cord back in and turn on the PC.
If that doesn't work, unplug the AC cord, hold down the power button again and remove the BIOS battery or use the motherboard jumper to reset the BIOS. See if that works.
Borecxx
1 Rookie
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22 Posts
0
April 23rd, 2022 11:00
Ok i tried the static release but i held the button for 30s not 45s so ill try again.
removing battery wont break my warranty?
RodsterB
2 Intern
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406 Posts
0
April 23rd, 2022 11:00
30 secs is fine, and if you don't feel comfortable removing the BIOS battery, there is a jumper on the motherboard to reset the BIOS. Make sure to unplug the AC cord and drain the residual power by holding down the power button for 30 secs.
Refer to the owners manual (download it online) as to the jumper location on the motherboard.
Borecxx
1 Rookie
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22 Posts
0
April 24th, 2022 02:00
Hi all. So i removed static and removed CMOS battery and as soon as i plug the power cord back in the system turns on immediately but the alienware head on the front cover (power button) has no light and it wont boot.If i hold down the power button to turn it off, it turns back on immediately
Borecxx
1 Rookie
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22 Posts
0
April 24th, 2022 10:00
Thanks. I have 24/7 premium support. 10 calls to Dell over the past 2 days and noone answers.
EdCo64
2 Intern
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201 Posts
0
April 24th, 2022 10:00
Hi, your psu is fine, i read your post and it looks like a deep sleep issue somewhere,i suggest to contact support again and wait for there solutions.
darushin
6 Posts
0
April 25th, 2022 06:00
@Borecxx I had a POST issue similar to yours and after replacing the mobo and GFX card, it turned out to be the NVME drive that had failed and caused this type of issue. Just sharing this as this as I have never seen a bad drive basically brick a system like that. You can test by pulling the NVME drive and turning on, if it is the issue I had then you will get a big bios warning that there is no system drive or something similar.
Borecxx
1 Rookie
•
22 Posts
0
April 29th, 2022 01:00
Hi guys.
Ok so a technican came out. and changed the motherboard.
After changing the mobo the lights came on and it looked like it would work but it could not find a bootable drive. He then moved the drive to the 2nd drive slot and it was still not detected.
The video output on DP port 1 also did not work, but when i switched it to the HDMI port it worked.
After about 10 minutes there was again no video output at all.
Working theory is what @darushin mentioned. The 3080ti card is the culprit, overheats or whatever and stuffed the mobo. So Dell have ordered a new 3080ti and mobo and will attempt to swap them. unfortunately there are no 3080ti's in stock so i am left waiting.
Not a great experience at all and now i have no machine at all.
A question i have is, could this be at all related to 750w vs 1000w power supplies?