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1308
August 29th, 2022 01:00
Aurora R14, DP issue, WiFi issue, bluescreen etc.
I'm having no end of problems with my R14. It all started a week after purchase about 3 months ago. Self restarts, wifi dropouts and every now and again display ports do not work. I have the 6600 XT (from what I've read now, not a very reliable graphics card).
The problems got worse to the point the DP never work, which makes the purchase of my nice Dell 32" 4K screen redundant and my life as a draftsperson difficult. So I lodged a complaint, a tech person came, changed the video card. No luck. When he heard about the other issues, he ordered everything except the hard drives, new motherboard, new CPU, new WiFi card, new graphics card and new ram. Still no luck!
Only option now was to reinstall Windows. That was a nightmare, had to change raid settings to even get Windows to install. But wo hoo, my DP came back on. I shouldn't of celebrated as a few hours later they stopped working again. Actually haven't come back on ever. I've done 4 Windows reinstalls now, I've used the Dell image, the Windows direct one etc. it doesn't make a difference. I've updated BIOS, then downgraded them, updated drivers, video card software, tried 4 different types of graphics card software. Nothing helps.
Dell say they can exchange the PC "like for like" but it will take up to 8 weeks! This PC is my work computer. I've checked with Dell and they have the exact PC in stock here in Sydney. Why cant they just send me this one? Or even better yet, swap this 6600 XT for another different type of card?
I'm hoping for a solution on here, but I doubt I'll find it.
ProfessorW00d
6 Operator
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August 29th, 2022 05:00
what CPU, RAM & PSU are you running?
Vanadiel
8 Professor
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August 29th, 2022 06:00
Could be a power supply issue. Was the power supply changed?
bigbruggsy
8 Posts
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August 29th, 2022 13:00
bigbruggsy
8 Posts
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August 29th, 2022 13:00
No, but you're right this could be the issue as the different posts Ive read online suggest different power options in windows. I've changed all my power options to be "non power saving"
bigbruggsy
8 Posts
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August 29th, 2022 14:00
If I use something like OCCC, what exactly am I looking for to show that the PSU is either failing or not working 100%?
bigbruggsy
8 Posts
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August 29th, 2022 14:00
Sorry I meant OCCT
Vanadiel
8 Professor
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August 29th, 2022 19:00
The problem is the voltage cannot be read by third party software as far as I am aware.
Normally I would say use HWInfo64 to read out the voltages, but I am pretty sure it does not read them properly on these systems.
Your best bet would be a multimeter and log the 12 volt rail. It should always stay slightly higher than 12 Volts when under load.
Tesla1856
10 Wizard
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August 30th, 2022 07:00
Right, OCCT has a good Power-Supply test ... which is a good stress-test of the whole system.
You are looking for it to run (and exercise the GPU and CPU) without shutting-down or melting-down. You should also be able to get something going with the disks while that OCCT test is running ... like a full-system/all-file Virus scan.
Tesla1856
10 Wizard
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August 30th, 2022 07:00
I like CPUID's HW-Monitor because it can be used this way:
Value: Current
Min: Desktop Idle
Max: Highest stress (occt, gaming, etc.)
bigbruggsy
8 Posts
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September 7th, 2022 19:00
Just an update, dell sent for a 3rd time a technician to replace the power supply and graphic card. Still unable to get the "new" graphics card" to display using the display ports. Dell were unwilling to change graphics card with a different type and exchange process takes 8 weeks for a new machine. I've opted for a full refund and I'll be buying from another manufacturer. I was a dell alienware devotee, but my recent experience with dell has been very poor and disturbing. Hopefully others can learn from my experience and think twice before buying from them.