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August 27th, 2023 15:32
Aurora R15, Sound Issues
Alienware Aurora R15
Have just purchased the R15. But no speakers as did not see any and maybe dumb but i took it as having onboard sound.
Set it up and have no sound. Looking at the back you have sockets for speakers.
My last one was an R4 and i had Logitek Z506 surround speakers with it.
I have added these but the sound keeps cutting out.
Is there anything i can do or are my speakers to old?
Did have a look on Dell web for speakers but can only seem to find headsets which i do not want.
Thanks in advance
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Vanadiel
6 Professor
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August 27th, 2023 15:47
If you hook them up like as per the manual, everything should work the same as on your R4 Speaker Manual
As for sound cutting out, some have reported this due to Dell support Assist and/or AWCC. I would suggest trying the things out from this thread: Support Assist
You can always reinstall it if it made no difference.
fireberd
9 Legend
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August 27th, 2023 16:56
@poolmaster_3811cb Dropouts/stuttering/cutting out is an often reported problem (all brands not just Dell).
No one fix. For some its caused by Wi-Fi, some NVIDIA, Vendor apps such as Support Assist, some AV programs (I use the built in Windows Defender on my recording studio PC).
Download and run the free Resplendence Latency Mon. Will help in trying to find what is causing it.
Resplendence Software - LatencyMon: suitability checker for real-time audio and other tasks
(edited)
poolmaster_3811cb
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August 27th, 2023 16:05
@Vanadiel
Thank you for the quick reply.
Yes speakers are set up correctly.
Just uninstalled Dell assistance and unfortunately it made no difference.
poolmaster_3811cb
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September 1st, 2023 13:18
Thank you all for the replies.
So i ended up chatting with Dell online who helped installed some drivers.
#Sound is now all ok.
Vanadiel
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September 1st, 2023 13:36
@poolmaster_3811cb Would it by any chance have been the Realtek audio drivers? I know those can sometimes be interesting to update.
poolmaster_3811cb
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September 1st, 2023 17:40
@Vanadiel Yes that was it.
Installed just like any other software and all seems ok at the moment.
sanamasuti
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May 5th, 2024 11:52
sana kasimsab masuti