2. Okay, so, at first it started out with their games (both steam and non-steam) just either not opening at all or crashing moments after opening.
3. So we checked to see if any drivers needed to be updated, no. They were worried if it was virus related, so I got them to do a full scan via windows defender, all clean. Then we tried doing a diagnostics scan via the bios, all seemed fine.
4. It didn't start back up the first few times, was told it made an odd noise at one point. Now windows wants to update, but that failed to do so as well. I asked if they had tried system restore, but that didn't go through as well.
5. They're considering taking it into the shop since they have a warranty,
1. You are a good friend.
2. Right, not normal, usual, or even expected. Could be many things.
3. Good troubleshooting so far. What does Windows Reliability Report show?
4. Yeah, this is why TeamViewer alone doesn't really cut-it. Maybe with FaceTime you could have seen what really happened?
5. I would. Not only did they pay for it, they should have some trained technicians there.
Only so much we can do in a forum, especially when all is 3rd-hand info relay. I don't think you don't mean-to, but everything comes-across as a bit vague.
Tesla1856
8 Wizard
•
17.3K Posts
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March 22nd, 2019 13:00
1. You are a good friend.
2. Right, not normal, usual, or even expected. Could be many things.
3. Good troubleshooting so far. What does Windows Reliability Report show?
4. Yeah, this is why TeamViewer alone doesn't really cut-it. Maybe with FaceTime you could have seen what really happened?
5. I would. Not only did they pay for it, they should have some trained technicians there.
Only so much we can do in a forum, especially when all is 3rd-hand info relay. I don't think you don't mean-to, but everything comes-across as a bit vague.