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November 2nd, 2021 10:00
Aurora R7, Checking media presence
Hi everyone.
I recently smelt something burning on my pc, it shut off, and now when it comes up it gives me an error message saying "Checking media presence...no media presence detected." I took it to a repair place and was told that it's not the hard drive or M.2 (though I'm not ruling them out. I don't know how well they checked either of those) and that it's probably the motherboard. I'm not convinced that it is the motherboard, so I wanted to see if I have any other testing options before trying a new motherboard.
The warranty is expired.
Things I've tried:
Manually setting the BioS in Bios bootup, it can't detect a drive to boot from.
Dell hardware diagnostic. It says everything is running how it's supposed to be.
Specs:
4.6 GHz core_i7
16 GB DDR4
2 TB Hybrid Drive
GeForce GTX 1080
Windows 10
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Vanadiel
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November 2nd, 2021 15:00
Try the build in system diagnostics: Diagnostics R7
Sarah.war
2 Posts
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November 2nd, 2021 18:00
Hi Vanadiel,
I have done the built in system diagnostics and all tests came back as positive. It appears everything is working.
ivorytower 46
24 Posts
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November 2nd, 2021 19:00
If you have a recovery drive, consider booting from it and go from there. This is where a recovery drive can help.
I had a new R12 arrive DoA from a reseller that had "upgraded" the boot drive. It gave me the same message that it was looking for media. I returned the DoA machine.
I suspect that the R7 can't read the boot drive for whatever reason. My flash recovery drive is a 32 Gb drive that windows made to help me recover the system. Hopefully, your data is backed up as a clean install will not preserve your data.
My second attempt to buy a new computer started on the first try as it hadn't been modified after leaving the mothership.