Aurora-R7, CPU pump failed, thread 2

Question

Brand new bought 2/28/2018. Loaded it up and when i went to the alien command center under the thermal status the cpu pump showed up, then it said failure and then disappeared. Ive tried all the suggestions people have posted. At this point im just lost. Any help would be appreciated.

Tesla1856 · Accepted Answer

@PhillyAck wrote:I dont even see the pump-impeller on the results or system health. Just cpu fan, top fan and front fan Right, CPU FAN is the Pump-Impeller ... notice how fast it is? F12 to run ePSA DiagnosticsFirst page tests take about 5 minutes.After it finishes Testing, it should say everything Passes.It will ask about running Extended Tests that take 4 hours- If you don't expect Memory failure, you can skip RAM Tests Click arrow button (bottom right) to go to second screen (detailed Test Results)Notice all the components that tested good System Health/ Fans / CPU-FAN is actually the Asetek Liquid Cooler pump's RPM- Pump Impeller RPM is constant/fixed and should be between 5280-5350 RPM TOP-FAN (radiator-fan): around 1160 RPM / FRONT-FAN: 450 RPM (PCIe slots & cool-air intake fan)HARD-DRIVE: 26c / CPU Thermistor: 35c-54c

PhillyAck · Accepted Answer

Ive reported it. They tell me it's a software glitch with windows and will be fixed with a future update.. All the tests pass

Tesla1856 · Answer

If it fails from ePSA (and you are sure it's connected properly) it might be bad.

Time to call Dell and either get it fixed or return it.

This is not common. The Alienware (Asetek made) Liquid-Coolers are generally very good. Most sealed coolers sold today (like Corsair) are actually Aseteks also.

PhillyAck · Answer

Passed all the tests.. really weird.. run arma 3 and its only getting 75-80C

PhillyAck · Answer

That is one thing i haven't tried is the ePSA test

PhillyAck · Answer

24 oct 2017

Tesla1856 · Answer

@PhillyAck wrote:Passed all the tests.. really weird.. run arma 3 and its only getting 75-80C If it: 1. Passes ePSA (IIRC, it shows the Pump-RPM and Radiator-Fan Speed) 2. Can hold Intel-i7 Processor about 75c while gaming (or running OCCT, Prime95, etc.) ... My guess would be it's just an Alienware Command Center glitch. What version of AW-CC are you running?

Tesla1856 · Answer

@PhillyAck wrote:

24 oct 2017

No, the Version number.

Remember, do not use the Upgrade feature inside AW-CC. Always do a "clean install" meaning ...

- Download the Installer and un-block the file in Windows Explorer.
- Uninstall old or existing version.
- Reboot
- Install new version
- Reboot
- Test operation.

PhillyAck · Answer

Its the 24 oct 17 file. I think it may be the wrong one possibly?

Tesla1856 · Answer

@PhillyAck wrote:Its the 24 oct 17 file. I think it may be the wrong one possibly? Yeah, I'm not sure what VERSION you are talking about (the dates are just what someone typed in). According to my research, it looks like version 4.8.20.0 is the one you want for an Aurora-R7. http://www.dell.com/support/home/us/en/19/drivers/DriversDetails?productCode=alienware-aurora-r7-desktop&driverId=F8P3V

PhillyAck · Answer

Ya i got the wrong file. For a different machine. Will download new one and report back later. Hopefully clears it up! Thanks

PhillyAck · Answer

Nope still not showing up.. ran ghost recon wildlands and cpu temp not going above 65-70c. So im assuming its working

PhillyAck · Answer

Im not sure at the moment.. im at work till 10pm tonight. Will report back as soon as i can. Thanks for the help

Tesla1856 · Answer

@PhillyAck wrote:

Nope still not showing up.. ran ghost recon wildlands and cpu temp not going above 65-70c. So im assuming its working

Strange. Yeah, those temps are fine.

The pump-impeller speed should be fixed/constant. What it's RPM showing in ePSA?

PhillyAck · Answer

I dont even see the pump-impeller on the results or system health. Just cpu fan, top fan and front fan

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Aurora-R7, CPU pump failed, thread 2

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