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2934
September 19th, 2018 20:00
Aurora-R7, headphone jack not detecting
I recently purchased this PC, I have had it for a little over a week now. I bought a headphone splitter so I could have audio input and output. It was working fine, then one day I turned on my computer and the only audio output source it was detecting was to my monitor. I then updated all my drivers and everything and it worked. Now I just turned it on and its not working again. The only output source detected is my monitor. And im using the same headphones and headphone splitter.
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kadin_dunphy
3 Posts
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September 19th, 2018 21:00
yeah, I have tested in all ports using different headphones.
Tesla1856
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September 19th, 2018 21:00
Test with a normal pair of speakers or headphones. The 1/8 jack should only have 3 metal contact-bands on it.
Test in back jack and also the front one ... NO SPLITTERS or other adapters.
kadin_dunphy
3 Posts
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September 19th, 2018 21:00
yeah, I have tested in all ports using different headphones.
Tesla1856
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September 19th, 2018 23:00
Well, if the back jack isn't working (and you are sure it's not the headphones/speakers or drivers) ... for this Aurora-R7 owner , Dell had to replace the motherboard to fix it.
https://www.dell.com/community/Alienware-Desktops/Aurora-R7-no-audio-through-any-audio-ports/m-p/6178435#M5516
Eimy_B
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September 20th, 2018 12:00
Hi @kadin_dunphy,
Send me a PM with the Service Tag so I can review your case.