Aurora R7, micro freezing for 2-5 seconds randomly.

 What errors show in windows reliability report ?

Is all Overclocking (cpu and GPU ) Off ?

Is Aurora-R7 AC-Power connect to a good UPS-battery? Like an APC-1000lcd with AVR.

Here is what is reported as errors.  The AWCC seems to be the one showing the most only had the hardware error 2 time since Sept. 

Source
Windows

Summary
Hardware error

Date
‎2019-‎09-‎17 10:49 PM

Status
Not reported

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffe688693bf010
Parameter 2: fffff8062db8e718
Parameter 3: 0
Parameter 4: 594
OS version: 10_0_18362
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18362.2.0.0.256.48
Locale ID: 1033

-------------------------------------------------

Source
AWCC

Summary
Stopped working

Date
‎2019-‎08-‎30 1:57 AM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.2.45.0_x64__htrsf667h5kn2\AWCC.exe

Problem signature
Problem Event Name: MoAppCrash
Package Full Name: DellInc.AlienwareCommandCenter_5.2.45.0_x64__htrsf667h5kn2
Application Name: praid:App
Application Version: 5.2.45.0
Application Timestamp: 5d40b690
Fault Module Name: combase.dll
Fault Module Version: 10.0.18362.267
Fault Module Timestamp: a927eb79
Exception Code: 80004003
Exception Offset: 000000000002f4ea
OS Version: 10.0.18362.2.0.0.256.48
Locale ID: 4105
Additional Information 1: 81f3
Additional Information 2: 81f35c835a3f99618d1ebce634c11168
Additional Information 3: 0135
Additional Information 4: 0135c8741589e4e16d38015b49f07dfb

Extra information about the problem
Bucket ID: 7553a5f2e840cb8c1d9ace809528505e (2133244425166934110)

I don't have my system overclocked.. It is connected to a Triplite UPS meant for servers not sure of model. 

It just happened again, I have done a clean boot turned off all programs and services that are not essential. When it occurred cpu usage was only at 12%, no errors or warnings in the reliability report. 

good post it fails even with no internet at all did you shut down the NIC port and test WORD doc that way,

if it freezes, (what does that word mean)???

w10-64bit right?

• freezes means mouse and keyboard dead, screen looks ok, not black, not errors. no pop malware there.
• freezes even using  real USB keyboard, no wireless BS nor  there batteries, dead.
• Freezes when windows update is active or no pending updates?????????????????????????
• upgraded to W10  V1903 full new upgrade first, so the silly update engine now has this cute, SNOOZE feature.  ???????? click the snooze and work see? MS Finally after 4 long hard years, gets it right. wow.
• If freeze means control + alt+ Del keys pressed at same time means the 3 finger salute fails or does not but the task manager is dead,  for those 5 full seconds?????????????????????? it must not do that.
• freeze mean just mouse? or what? what freezes , use the keyboard, first. wired.! get the NIC card off line.
• if the PC fails, with no NIC card the problem is in the PC only. see how that fact helps,  ?

nic be that, wifi or ethernet or what ever it is,  3G? or uSB wifi or what ever you have there, remove it,

NIC means network interface card, (card means anything that his this)

if not removable, then disable it in device manager, super easy to do, and undo,  easy peasy lemon squeezy

learn to keep THE TM open, (task manager window all day)

then at freeze look to see if 1: CPU % goes wild or 2 memory runs out (memory leaks happen)

or 3, TM itself freezes,

all this this  helps to find the cause,  even what process hogs all resources, matters.

@Ganther 

I've had this same exact error message - drove me nuts! but mine was with NVIDIA and same symptoms system would freeze for a few seconds then reliability history would show the error.

Problem Event Name: LiveKernelEvent
Code: 117

Lots of threads on Google, Yours is with AWCC. What I did was uninstall and then remove any trace of NVIDIA drivers including the registry. In your case uninstall AWCC then run Ccleaner and check the registry for any traces of AWCC

Dell has certain steps its straight fwd on how to uninstall AWCC..

HTH

What I mean by freeze no mouse or keyboard, screen is fine no pop ups or errors. 

Yes windows 10 64bit.

I did not disable the NIC or WiFi. It does not freeze while playing online games. 

Seems to freeze while surfing using either chrome, firefox, explorer all freeze. I get the same in Word, photoshop, Lightroom. 

I will I’ll try uninstalling AWCC and reinstall it. 

It is frustrating that it  started to happen only a couple months ago. 

Doesn't happen when gaming online.

just normal surfing. 

I have been monitoring the TM. Nothing unusual. 

I am a field tech for a company that does Dell warranty work. But I only deal with hardware issues and specialize in enterprise equipment.

So how did the uninstall go of AWCC? I would uninstall and don't reinstall right away see if it happens again - monitor it for a couple days.

---

@Ganther wrote:

1. I have been monitoring the TM. Nothing unusual. 

2. I am a field tech for a company that does Dell warranty work. But I only deal with hardware issues and specialize in enterprise equipment.

---

1. Task-Manager is fair, but maybe try Process Explorer (SysInternals) .

2. Perfect.

At this point, I would be trying to verify if it is Software problem or a Hardware problem.  I often use a (lean) clean-install of Windows-10 to help determine that.

On a machine with a “live” Windows install, you can even just use a spare SSD ... and then it becomes more of a straight-forward diagnostic procedure.

Not only does it side-step any problems with Windows drivers, corruption, or pre-installed software/drivers ... a "working machine" should be able to make it through a complete Windows install.

https://www.dell.com/community/Alienware-Desktops/Aurora-R7-M-2-NVMe-bootable-options/td-p/6073037

---

@Ganther wrote:

1. I don't have my system overclocked..

2. It is connected to a Triplite UPS meant for servers not sure of model. 

---

1. Good

2. Perfect

And ePSA Diags (short and long) consecutively passes as 100% ?

How about booting from a PassMark MemTest86.com USB Boot Drive ? Does ram long-test consecutively pass as 100% operational (0 errors) ?

For real-time hardware monitoring, I like

CPUID HW-Monitor (it's free ) .