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February 17th, 2019 14:00
Aurora R8, software crash without any notification
I am using alienware desktop R8 (i7 9700k and RTX2080). Every time, any game will crash without any notification if I play more than 30 minutes. I ran the diagnostics, which said all component test passed. Now, I just really don't know what's wrong with my desktop. My temporal suspect is maybe that the temperature of graphic card too high or something else. Is there anyone can help me?
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Tesla1856
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February 17th, 2019 15:00
1. If crashing or BSoD, what does Windows Reliability Report say happened?
2. ePSA (outside of Windows)?
3. Are you using a good UPS (like APC with AVR) ?
4. Run CPUID's HW-Monitor while gaming. Is something overheating?
5. Are you Over-Clocked ? (you should not be)
Eimy_B
6 Operator
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4.4K Posts
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February 20th, 2019 13:00
Hi @Collins00,
If you still need help with this, send me a private message with the Service Tag, so I can review your case.