1 Rookie

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3 Posts

6194

January 22nd, 2020 22:00

Aurora R9, SupportAssist, Critical Error Message

20200123_013704.jpg

 Yeah, this.

6 Professor

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5.3K Posts

January 23rd, 2020 10:00

 I would just do a clean install of windows 10, in thay case, since there's nothing you need on the boot drive anyway.

2 Intern

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2.2K Posts

January 23rd, 2020 07:00

@Steve793 :

If you go into BIOS, do you see your primary boot drive listed there? If not, the SSD/ HDD where Win10 is installed has failed. You'll need to replace that.

If you do see the device listed in BIOS, then on a different PC, create an OS recovery drive using a USB thumb drive. You can find the instructions here:

https://www.dell.com/support/article/us/en/19/sln299044/how-to-download-and-use-the-dell-os-recovery-image-in-microsoft-windows?lang=en

Of course, that comes with the catch that you lose all data on your current SSD/ HDD. You may want to contact Dell too for technical support.

1 Rookie

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3 Posts

January 23rd, 2020 07:00

I ran the advanced diagnostics and both the HDD and SDD passed the full length tests.

I'm actually getting bios error (02) flags (01) which would indicate I need to reset the Cmos on the MB, no?

2 Intern

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2.2K Posts

January 23rd, 2020 08:00

Seems like you know what you’re doing so you could go ahead and try that CMOS reset.

Aurora R9 is very new so I’d say make use of the Dell support.

6 Professor

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5.3K Posts

January 23rd, 2020 08:00

You could verify this by f12 on startup and manually selecting the boot drive, fyi.

6 Professor

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5.3K Posts

January 23rd, 2020 08:00

Did the error come up after installing a new drive / reconfiguring the boot drive (eg encrypting it), or out of the blue?  If the former, I would say boot manager may need to be reconfigured.

1 Rookie

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3 Posts

January 23rd, 2020 09:00

I tried manually booting but it says something along the lines of "no bootable device". I'll tell you the truth, the rig was given to me to satisfy a debt and the guy didn't tell me he had an admin pass and then refused to tell it to me. So I wiped the drives thinking that would help. Bad move, I assume.

1 Rookie

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2 Posts

June 16th, 2023 09:00

16869330880222078310675826584545.jpg

 máy em là Dell Vostro 14 3000

Mong anh chị giúp em ạ

 

1 Message

January 21st, 2024 21:10

  • 20200123_013704.jpg

     Yeah, this.

    Alguien me ayuda con este error, "Cannot find enabled Boot device/media" es "critical error message'
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