1 Message
0
1668
July 18th, 2021 14:00
AW2521HF, volume control not working
After I finished setting everything up for my AW2521HF monitor, I plugged in my headset into the headphone jack of the monitor and realized the volume was way to high. I then went to the Alienware monitor settings, went to audio and put it at 25%, (it was originally at 50%). The volume that came from my headphones was still the same, no changes whatsoever. I then set the volume to 0 and the volume was still very loud. Is there a fix for this? I’m wondering if I got a defective copy or not. I just got this monitor.
No Events found!
Jessie_1
4 Posts
0
July 19th, 2021 03:00
I am not sure if it's will help but, did you tried Reset Audio? After resetting it might start work.
Here is an official manual, page 43 I found it there. Also, verify that you plugged the headphones into the Headphone port and NOT the Line-out port.
DellTruUser
1 Message
0
August 9th, 2021 11:00
Did you try running the audio troubleshooter?
https://www.dell.com/support/kbdoc/en-us/000179019/how-to-troubleshoot-audio-or-sound-playback-issues
You can also try updating the sound driver, resetting the audio services, or doing a system restore.
https://softwaretested.com/windows/what-to-do-when-audio-service-is-not-responding-in-windows-10/