AW2521HFL, no audio, AWCC issues

Question

Hi, purchased the Alienware AW2521HFL 2 days ago and having some minor issues with it. The AWCC (Alienware Command Center) doesn't detect the monitor ('No supported AlienFX device were detected.') Tried to install the drivers, but the setup wizard doesn't detect it as well. My PC detects the monitor, as I can see it in the 'Display settings' when setting up multiple screens, and also in the audio settings. Next issue is, the monitor doesn't deliver any audio. Not from my PC and and not from my PS4. Connected to PS4 via HDMI cable. When connected to PC: Connected via DP on both ends (monitor and GPU port). RTX 2060 Super I don't have any problems with other audio devices, have a BENQ monitor connected to the HDMI port on PC and audio is fine. Haven't tried connecting HDMI to the Alienware yet, but it should work on DP as far as I know. Monitor's volume is on 100 of course so it's not on mute or anything. Would appreciate your help with this, Thanks in advance!

r72019 · Accepted Answer

@Shneks you were provided incorrect information. You don't need an Alienware PC to control the lights on your Alienware monitor.

There are two variants of AWCC (Alienware Command Center). One for Dell PCs (Alienware or Inspiron G5 desktop) and the Windows store generic version for non-Dell PCs.

Go here to get the AWCC Alienware Gaming Monitor Control Center driver 2.0.1.3 and then the supported AWCC for your AW2521HFL.

And then don't forget, AWCC will not recognize your AW2521HFL unless you connect a USB 3.0 upstream cable from the AW2521HFL to the PC.

DELL-Cares · Answer

Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.

DRiot · Answer

@DELL-Cares any way to get the fix? Same issue with the same monitor on a i7 R11. Just won't detect it. Thanks @DRiot

Shneks · Answer

Regarding the audio, i've been told the speakers only if you connect a device straight to it with a cable, and they don't act as built in speakers(which seems weird as my pc detects it as an audio device, but maybe it detects everything that way when connected via DP..)

And regarding the Alienware software not recognizing the screen, well.. the answer pretty much said that i need a DELL PC in order for it to work(didn't see it mentioned anywhere before buying, and also, who buys a gaming screen, and doesn't have a custom built PC..?)

Didn't have time to keep messing around with the cables, and honestly cba.

Love the screen, but pretty disappointed about the software.

r72019 · Answer

Also this monitor has no built in speakers.  Ther's an audio port, you have to connect headphones or a speaker to it in order to get sound (and select the monitor as the output)

Shneks · Answer

Will try that, thanks! Don't care about the audio honestly, could be nice, but it's not a deal breaker anyway, just wanted it for some YT vids when needed.It makes sense now.   Thanks again!

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