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3 Posts
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July 8th, 2022 10:00
AW3423DW, input delay
Hi there,
Today, I got my AW3423DW that I've wanted badly. But, once playing FPS game with this AW3423DW, I felt bad latency and some delay in mouse movement. So I measured the input latency of this AW3423DW. The result is minimum 5ms of scaler side latency. In contrast, Neo G8 that I also got has scaler side latency of JUST 0.4ms.
12x difference is such huge difference. Is Dell Alienware support team aware of this latency issue? My AW3423DW firmware is M0B102.
Thanks.
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DELL-Chris M
Community Manager
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July 8th, 2022 10:00
Click the DELL-Cares username. On the resulting page, click "Send this user a private message". Provide to them the private monitor Service Tag.
Or you may click the "Get help now" on the right to Chat with Dell agents.
You did not tell us if you are using a wired USB mouse or wireless? Nor did you state if you tested all four USB-A ports?
The online AW3423DW User's Guide states for all USB-A ports =
DELL-Cares
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July 8th, 2022 20:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
DELL-Cares
Moderator
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27.6K Posts
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July 8th, 2022 20:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
Vanadiel
8 Professor
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December 6th, 2023 18:47
New firmware has been posted that addresses the input latency issues: DW Firmware