Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
DELL-Chris M
Community Manager
•
56.9K Posts
0
July 8th, 2022 10:00
Click the DELL-Cares username. On the resulting page, click "Send this user a private message". Provide to them the private monitor Service Tag.
Or you may click the "Get help now" on the right to Chat with Dell agents.
You did not tell us if you are using a wired USB mouse or wireless? Nor did you state if you tested all four USB-A ports?
The online AW3423DW User's Guide states for all USB-A ports =
DELL-Cares
Moderator
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27.6K Posts
0
July 8th, 2022 20:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
DELL-Cares
Moderator
•
27.6K Posts
0
July 8th, 2022 20:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
Vanadiel
6 Professor
•
7.1K Posts
0
December 6th, 2023 18:47
New firmware has been posted that addresses the input latency issues: DW Firmware