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Lady Sylvia Fortuna

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3 years ago

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Lady Sylvia Fortuna

2 Intern

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12 Posts

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28220

September 6th, 2022 17:00

Is Highly Active Topic

AW3423DW, randomly turns black

My AW3423DW randomly goes black for about 10 seconds and shows the "DP Input Message" when it comes back:

  • No obvious pattern, frequency roughly once an hour
  • M0B102 firmware
  • In windows 11 and in games
  • Latest drivers installed (GPU is RTX 3080)
  • G-Sync enabled in Windows and full screen mode
  • 144Hz and 165Hz, I'm currently trying other refresh rates to see if that helps
  • Occurs on two AW3423DW units that I tested but not on an older AW3420DW screen
  • Happens with 3 sets of DP cables and two AW3423DWs so unlikely to be a hardware issue
  • Issue has not yet happened when combining two AW3423DWs as a single "surround display"

Has anyone experienced this or has ideas for a solution?