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October 22nd, 2023 04:58

AW3423DWF, bubble smear marks on screen from packaging

So for starters, I bought this monitor at Best Buy unboxed it. I noticed when I was unboxing it these bubble rub marks all over the screen 100s of them if not 1,000s. I reached out to dell for a replacement. Then dell offered a replacement managed to send it to the wrong address but I was luckily able to get from that wrong address. Then once the replacement monitor was received it has the exact same bubble marks all over the screen. Then to top all that off they were suppose to send me a shipping label in the box with the replacement that was never in the box . How are you going to sell a 1,000$ monitor with screen defects? Its not just a couple of scratches or marks  it’s 100s. The fact that I have to deal with going through several replacements just to get a monitor that’s not defective on the display is ridiculous. I will be contacting dell once again for my second replacement. Extremely disappointed and frustrated with dell. I don’t understand why you guys can’t just put a plastic screen protector on before shipping. The bubble wrap around the screen it’s causing marks with vibration during shipping. Hopefully I can just this resolved. Beyond frustrating.

8 Professor

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7.1K Posts

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29.7K Points

October 22nd, 2023 15:16

Good luck with that. I am on my third DWF and they all have the scratch marks, some worse than others.

The shipping labels are in the plastic pouch on the outside of the box.

1 Message

March 20th, 2024 04:19

I went with warranty issues not getting on my screen and had to re make a profile, i and had the same issue with screen I ask them not to have the bubble wrap thing on it they said np but never did it , i went though 7 screen and all returned

8 Professor

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7.1K Posts

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29.7K Points

March 20th, 2024 16:15

They all have the same issue. The 3M coating on these screens is very susceptible to damage, even just from wiping it with a micro cloth.

Wish you could order without that coating. While you might have reflections, at least you will not have the scratches everywhere.

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