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2 Posts

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October 7th, 2023 19:20

AW3423DWF, not turning on at all

Hello everyone, unfortunate circumstance for a first post - my AW3423DWF monitor decided it doesn't want to turn on today. 

Have tried everything, trying different cables both power and video, different inputs, different sources of power and video (PC, Fire TV, PS5 for video sources, UPS and non-UPS power sources), and not even a flicker.

I'm on the latest June (I believe) firmware. Didn't do anything out of the ordinary last night when I shut my system off. It's never in sleep, it's always either in screensaver or switched off when I'm not using it. Not sure what my exact hour mark is but it should be in the 1500+ hour range of active on-time judging from my play times since I received it at launch about 10-11 months ago.

I've now unplugged it fully from all sources and will leave it as such for the next 24 hours at least before trying again tomorrow. Any and all recommendations are welcome. TIA!

6 Professor

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6.1K Posts

October 7th, 2023 21:25

Unplug it from the power socket, wait 30 seconds and plug it back in.

Then press the power button on the monitor once.

Do the same thing to your computer.

It hopefully comes back on.

(edited)

1 Rookie

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2 Posts

October 7th, 2023 22:00

@Vanadiel​ Appreciate the reply, believe me I've tried. Just tried this cycle again a few times after 3 hours of being unplugged, still no luck.

Edit: IT LIVES THANK YOU

Just let it rest a little longer and it powered on...

(edited)

6 Professor

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6.1K Posts

October 7th, 2023 22:15

If you have another monitor, I would verify that one works.

If it does, than the monitor is the issue. If not, than you have a bigger issue.

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