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14403
March 10th, 2023 02:00
AW3423DWF, OLED cleaning?
Dear Dell Community,
What is the best way to clean my AW3423DWF OLED Screen? After 2 weeks of owning it, it has several white spots all over the screen which are noticeable when the screen is OFF and some sun shine is reflected on it.
I tried with dry microfiber cloth, I used 3 different ones, but I couldn't get them off. Additionally, when I tried to clean it off, it seems now I have some smears on my screen (hazy shades).
How can I get rid of this white spots and hazy shades / smears? I read online approach with distilled water, but it doesn't work for me. I can still see hazy / milky shades from strokes. I tried different microfiber cloths.
The best one seems to be the Apple Polishing Cloth, but it is still not perfect. I can still see some light smearing when the light is reflected from monitor screen.
DELL-Chris M
Community Manager
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56.9K Posts
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March 10th, 2023 05:00
The online AW3423DWF User's Guide states on pages 28/29 =
David92
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March 10th, 2023 05:00
Do you dampen that Alienware / Dell provided cloth and then use another one for drying it up?
Vanadiel
6 Professor
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7K Posts
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March 10th, 2023 05:00
It comes with the micro fiber cleaning cloth in the small plastic bag. Pending on the water quality, you might have to put some extra effort in cleaning it.
I found what works best is a damp cloth, then wipe it in a circular motion with a dry section of that same cloth.
Try it on the black edge to get the hang of it. You might have to keep going in a circular motion for several seconds to get the glass clean.
David92
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March 10th, 2023 05:00
Thanks Chris for sharing this. However, as I explained, I followed the steps, but I still see smears after. Is there any Dell-recommended Cloth to use? Or Cleaning kit?
rosros
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88 Posts
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March 10th, 2023 09:00
Use a super fine micro fiber cloth for cleaning lens, like Magicfiber. I just breathe onto the spot to create a fog and simply wipe away the smudge. No smearing or making the area worse than before. The trick is using as little moisture as possible and using the super fine microfiber cloth. Regular microfiber cloth just makes the blot larger.