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March 10th, 2023 22:00

AW3821DW, January 2022 A03 batch issue?

Alienware 38 Curved Gaming Monitor AW3821DW

Alienware 38 Curved Gaming Monitor AW3821DW

I recently purchased the AW3821DW and have now received three units with terrible color uniformity. The shift in color is at the same position on all of three units. The units I've received are all manufactured in January 2022 and are rev A03. I'm beginning to think there is a batch issue here. Does anybody have an AW3821DW from a similar manufactured date? 

 

PS: Could anybody from Dell assist me with this? Receiving three bad units is incredibly frustrating. 

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March 11th, 2023 13:00

Use the get help now button to initiate warranty repairs/help.

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