Unsolved
2 Intern
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26 Posts
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23 Points
0
7
July 30th, 2026 00:51
Can't Get A Price.
PRELUDE:
I just wanted a price - that's all. I wasn't asking for the combination to Fort Knox safe.
It's not private is it? How much does it cost to get price for what it will cost to get that 'service'.
- DETAILS:
I got a popup telling me there updates available. I clicked the popup link - Yes - it was safe. - I clicked to update (install) "All".
- When done, the "Here's your 90-day activity summary. On far right I saw a greyed out "Not In Your Plan". On Mouse over it said "Get virus and malware protection". I clicked that.
- Scrolling down past the ads to "Choose a plan that's right for you". I believe I might have
"ALIENWARE CARE OR PREMIUM SUPPORT". Well, I sure don't know which it is, but, that said, it has a "Renew now" button. I clicked that but then it wanted the Service Tag. I eventually found it and entered that and was presented with a generic "Extend or Review Your Support Services" form.
The form is to "Submit a New request" and my request is to know how much does it cost to renew.
SUMMARY of Part 1:
It appears I have to arrange a date and time to ask the Agent - 'How much does it cost to renew my plan'.
SUMMARY of Part 2: - But there is no price. BUT, I checked, and behind the Virtual Assistant (VA) "Need to troubleshoot or get support for..." notice bubble I discovered a "get pricing" bubble.
I clicked that. - Same thing as #4 above. it states "To extend your warranty, please choose how you would like to contact a Dell Sales Advisor:"
Has no one though of a order form to checkout, pay, then go. No appointments necessary:)
QUESTION:
What does extending my Service Plan cost, "
*ALIENWARE CARE
OR PREMIUM SUPPORT
cost.
Thanks for the read. I do appreciate it
~r
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