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15 Posts
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21477
May 10th, 2018 17:00
Delete button on keyboard working, but not deleting
Got a problem that I just cant figure out. I think I might have done something possibly the other day when cleaning the computer keyboard.
I have an Aurora R7,, only had it about 6 weeks and its been great. Now tho whenever I select an icon or anything on the desktop or a file in My Docs and attempt to delete it via the DEL button on the keyboard it wont delete,, instead I just get an audible tone.
However when I press shift and DEL button,, it works,,, so to if I press CTRL ALT+DEL to get into Task Mgr.
Also to note ,,, the problem only seems to be on my account. On my wife account no problem.
When I asked Alienware Support on Twitter they suggested it was an OS issue and suggested re-installing the whole windows OS. To me that seems a little extreme,, esp as a first option.
Anyone got any ideas?
Tesla1856
8 Wizard
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17.1K Posts
0
May 10th, 2018 19:00
Yeah, that's weird. :Smile:
First, I would connect a different (fairly plain) USB-keyboard to the back of the Aurora-R7 ... see if the problem follows the keyboard or the computer.
stevotrueblue
15 Posts
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May 12th, 2018 14:00
Wish I could ,, but I threw out the old one when I got my new system :( Would have thought anyway if it was the keyboard then it would be the same on the other user profiles but they are fine.
I just installed a large April Windows update tonight and was hoping that might have cleared it up but no such luck.
Stumped ,, ,guess I will just have to give tech support a call but I am not reinstalling the whole operating system.
Tesla1856
8 Wizard
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17.1K Posts
0
May 12th, 2018 14:00
Hmm, I didn't think it would be that hard for some one who uses Windows computers to try a different keyboard. :TongueTied:
I guess you can try the Windows-10 On-Screen keyboard.
Monchox
1 Message
0
April 23rd, 2021 19:00
It's because the Scroll lock is locked. Try pressing on your keyboard the scroll lock key above the home key and next to the print screen key
22GREEN
2 Intern
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239 Posts
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April 24th, 2021 14:00
@Monchox
The original post was from 3 years ago I'm thinking he fixed it, or replaced the keyboard or found a fix, etc by now.