m17, urgent bios update black screen

I recently purchased an Alienware m17 laptop from best buy.(just a few months ago) When I first got it everything was great and quite frankly is still great however it recently crashed on me which had been happening somewhat frequently but then I would update and everything would stop for a few weeks or even a month until new updates were needed. But this time it was different, I didnt get a blue screen like usual and when it started back up it went into a diagnostic screen and told it sensed the video fan was failing. I scanned the service qr code and it said I said I should update the BIOS and it gave me a link so I followed the links until I got to the download area and let the website install everything for me. It said the bios needed a manual install and there was an instal now button next to it so clicked that and started installing. Then it made the laptop restart and it loaded to a black screen and sat there for 25 minutes the entire time it was heating up. Finally decided to turn off the computer so it didnt heat up and fry anything. I couldnt turn it off until I hit ctrl+all+del, it made a noise and the power button flashed 3red and 4 blue. I looked it up and it said it meant there was a recovery image found but invalid. It's under warranty so if need be I can take it in just trying to find out what's wrong so I can fix it and avoid it in the future. If more details are needed I cam try to provide them.