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November 29th, 2023 12:50


Hi, I bought a AW3423DWF QD OLED monitor last night, and plan to use it for productivity, video editing, graphics design. I have read that there are concerns about oled burn in. I know this is covered under warranty but wanted to know if it's something I should be concerned about. I always use dark mode on my softwares, but will have static panels for up to 16 hours a day, should this concern me and is there any preventative measures I can take?

5 Practitioner


4K Posts

November 29th, 2023 13:48

The new Alienware 34 Curved QD-OLED Gaming Monitor comes with improved OLED reliability and a 3-year premium warranty, including coverage for OLED burn-in, for additional peace of mind.

Alienware 34 Curved QD-OLED Gaming Monitor AW3423DW Spec Sheet.

This Dell knowledge base article provides invaluable information for monitor usage and troubleshooting guide

6 Professor


5.8K Posts

November 29th, 2023 16:50

I had mine exchanged for burn-in after about 1 year. If you are planning on using it up to 16 hours a day with static panels, you will guaranteed get burn-in patterns from your static software.

Also note you are only allowed 1 exchange for burn-in according to the Customer Service Agent I spoke with. It's not unlimited for 3 years.

And also note that an exchange monitor might be a refurbished monitor, and it will not come in the regular box but a completely different box. 

And in my case I went through 2 replacements because the first one they send me had issues.

And then to top it off on my current replacement I wiped off the protective coating in 1 corner of the screen. so I am going to attempt another RMA.


5 Practitioner


4K Posts

November 30th, 2023 04:56

Some basic preventive measures can be taken:  verify that power options turns off the display after 15 minutes of idle.  Change the personalization background from picture to slide show with cycle of 1 minute.  Create a folder with large pictures collection to be used for slide show.

That will help to reduce and prevent the burn-in.

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