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965
March 23rd, 2018 09:00
using the front jacks with a sound card causes a supportassist error
So I discovered this 'problem' when i plugged the (what appears to be standardized) front audio jack port from the mainboard to a Sound Blaster :X
Both jacks work just fine so, obviously there's not actually a cable problem.
It's pretty annoying that it wasn't anticipated someone might install a peripheral sound card.
How can I best communicate this problem and my dissatisfaction so that there could be a BIOS or support assist update which would resolve the error in the future?
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Alienware - Rodrigo
7 Technologist
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4.4K Posts
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March 26th, 2018 15:00
Hi,
Just to confirm, did you disable the integrated sound card in the Bios menu?
Alienware - Rodrigo
7 Technologist
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4.4K Posts
0
March 26th, 2018 15:00
Hi,
Thank you, we appreciate your feedback and we will be passing this along for further investigation.