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December 10th, 2012 14:00
Alienware M15x not booting - Scroll Lock, Caps Lock and Num Lock blinking
My Alienware M15x laptop is not booting up, when I try pressing the boot button, the keyboard lights up, I can see the CPU fan running following by the GPU fan too but then all the three lights - Scroll Lock, Caps Lock and Num Lock keep on blinking. The fans stop and nothing happens.
I tried removing the battery, draining it but it didn't help. Also removed the coin-cell battery and plugged it back but still the same issue persists.
I checked out the following link
http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&docid=122438
which says
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How can I confirm this - also how to know whether the issue is with GPU or CPU or any other component?
Any help would be very much appreciated.
Alienware-Karen
2 Intern
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433 Posts
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December 11th, 2012 11:00
Hi Pramo,
We will need to diagnose the system to know which component is faulty, please send us an e-mail to awsocialmedia@dell.com include the service tag, phone number and brief description of the issue, we'll review the possible options.