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13774
February 11th, 2013 03:00
Alienware MX18 battery plugged in, not charging
I've seen these posts all over the place with plenty of solutions, so far none of them work. Unplugging the adaptor, uninstalling the Microsoft ACPI program, removing the battery and holding the power for 10-15 seconds, all sorts of stuff. So far, nothing worked. Affects both the 9-cell and 12-cell battery. System is one month old.
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DELL-Chris M
Community Manager
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56.9K Posts
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February 11th, 2013 07:00
Hewittfamily,
Sorry your having problems. Let's start by replacing the battery, power cord, and AC adapter. Via private message (click my username and then click Start Conversation) send me the following information -
Email Address:
Name:
Shipping Address:
Dell Service Tag Number:
Reason: Alienware MX18 battery plugged in, not charging
ejn63
11 Legend
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87.5K Posts
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321.3K Points
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February 11th, 2013 04:00
Does the system correctly detect the AC adapter, or is it listed as "unknown" (F2 at powerup to check). If it's "unknown" the first thing to try is a new Dell adapter. IF that doesn't solve the problem an mainboard repair or replacement is necessary.
morblore
2 Intern
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2.4K Posts
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February 11th, 2013 06:00
Hello Hewittfamily
Sorry your M18x isn't working
If it's only a month old then it's still under warranty. You should call Alienware tech support. They can trouble shoot it much better over the phone and send a tech with parts if it needs something replaced.
morblore
2 Intern
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2.4K Posts
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February 11th, 2013 10:00
You da' man